Please restore access to my emails!

[GeoffGillman]

I am a broadband customer and I have lost access to my emails. Please link my broadband account to my mail account and restore access as it keeps telling me to subscribe and pay for everymail but I have been told this is included for broadband customers (which I am). I have spent countless hours on the phone to customer service and they haven’t done it!

[mandisa1-TT]

Hi there @Stewart1ps.  Please start your thread, so we can assist.

[Stewart1ps]

This has also happened to me, can you help please

[mandisa1-TT]

You are most welcome:)

[GeoffGillman]

Thank you 

[mandisa1-TT]

Thank you for confirming. I have submitted a form for you and our back office team should link the email address to your account. Your email services should be restored in 48 working hours.

[GeoffGillman]

Yes that’s correct 

[mandisa1-TT]

Thank you so much @GeoffGillman 
Just to confirm you only have 1 talktalk email address?

[GeoffGillman]

I have added my email address to private notes. Please restore access to my emails. Thanks

[mandisa1-TT]

You can click on your Avatar and it will take you to your profile, the private notes is at the bottom.

[GeoffGillman]

Where are my ‘private notes’?

[mandisa1-TT]

Can you please list the email addresses on your private notes.

[mandisa1-TT]

Hi there @GeoffGillman . I would love to assist you with your query, as you have an active broadband account with us you do not need to subscribe to Everymail. I will complete a form for you and the back office team will link your emails to your account and your email services should be restored within 48 working hours.