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Support team Ghosting me!

Claptnei1
Conversation Starter
Private Message TalkTalk

on ‎17-04-2024 10:09 AM

Message 7 of 7

As the title says, Support team Ghosting me!

Labels:
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6 REPLIES 6

Ady-TalkTalk
Support Team
Staff
Private Message
In response to Claptnei1

on ‎17-04-2024 02:22 PM

Message 1 of 7

I too am a human and if fact the human who organised all the help you've had so far. My apologies for the delay in replying to your posts. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

fr8ys
Community Star
Private Message TalkTalk

on ‎17-04-2024 02:18 PM

Message 2 of 7

Ok, thanks for letting us know.

 

 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Claptnei1
Conversation Starter
Private Message TalkTalk
In response to fr8ys

on ‎17-04-2024 02:11 PM

Message 3 of 7

@fr8ys got through to a human in management complaints. A human is helping me now! 

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fr8ys
Community Star
Private Message TalkTalk
In response to Claptnei1

on ‎17-04-2024 11:57 AM

Message 4 of 7

Sorry but you are not the only person on here who needs help 

 

You can't expect an acknowledgement of a post immediately or within the 2 hours you expected a reply to your post before you accused them of ghosting (or in normal English, ignoring) you.

 

As said staff will get around to answering you when it's your turn in their workload.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Claptnei1
Conversation Starter
Private Message TalkTalk
In response to fr8ys

on ‎17-04-2024 10:54 AM

Message 5 of 7

Talktalk need to employ more staff then if there are so busy! Just replying is a common courtesy that seem to be lacking these days!

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎17-04-2024 10:32 AM

Message 6 of 7

Support is dealt with in post order.

 

They will get around to answering you in due course.

 

And if you have an open complaint with the CEO, they cannot get involved except to pass on a message, so wait and see what they say.

 

Posting additional threads doesn't help as it delays responses, not only to you but other customers.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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