Tiscali email not syncing to outlook

[oldtimer1]

I have 4 tiscali email addresses which were all working today upto this afternoon. One of my email addresses i use for company business stopped working and will not now sync with my other email addresses in outlook.

i use  incoming mail  imap.tiscali.co.uk port 993

outgoing mail    STARTLS  port 587

It looks as though TALK TALK have cocked things up again! Can someone please sort this out and rectify the problem urgently.

Thanks

Oldtimer1 

[KeithFrench]

You are very welcome @oldtimer1 

[siphosethu-TT]

Hi there @oldtimer1, I'm guessing you know where to find us should the problem reoccur. Thanks

[oldtimer1]

Hi KeithFrench

I redone my email address and password yesterday evening and it looks as though this has now solved the problem. Not sure if it was due to this or the tech team in TALKTALK making it a coincidence!

Anyway grateful for your help.

Thanks

Oldtimer1

[KeithFrench]

Hi @oldtimer1 

I have been doing more work on this and I am not convinced this is actually a TalkTalk issue. It looks like something has caused the SMTP mail server (outgoing emails) password to be erased in the email client. Alternatively, your email address can be reported as being incorrect.

Thunderbird is simple; putting the password back seems to have resolved the issue.

New Outlook for Windows can be a bit more complex. For more details, please see my post #20 in this thread of mine:-

https://community.talktalk.co.uk/t5/Email/TalkTalk-net-domain-SMTP-mail-server-not-responsive/m-p/31... 

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[oldtimer1]

Another point i forgot to mention is that this problem occurred yesterday when Talk Talk was showing many problems on TALK TALK Down Detector!

[oldtimer1]

No. When i have had problems before (not this one), Outlook refer me back to my ISP.

if it helps, the email in question begins wit an "A" and is the first one listed on my Tiscali emails below outlook emails.... This email has also been subject to a number of spam emails each week since around March this year!  Could spam be a reason why Outlook would not sync this email now?

[sabelo-TT]

Thank you for this. There's seems to be an issue with the outlook App as most clients are experiencing different issues. Have you tried getting in touch with Outlook over this matter as this is a 3rd-party incident?

[oldtimer1]

Sorry correction . it is only one email i am unable to sync!

[oldtimer1]

yes

[sabelo-TT]

Thank you for this @oldtimer1, just to double check, when accessing your emails via webmail, are you still unable to sync other email addresses?

[oldtimer1]

Yes

[Philile-TT]

@oldtimer1 are you able to access the emails when using webmail?