The TT SMTP Outgoing mail server looks like it is down. I am trying to send emails & the SMTP server times out:-
Please, can you get this mail server checked out.
Hi @kanya-TT
I have been doing more work on this and I am not convinced this is actually a TalkTalk issue. It looks like something has caused the SMTP mail server (outgoing emails) password to be erased in the email client. Putting it back seems to have resolved the issue. Thunderbird is easy, New Outlook for Windows can be more involved.
Thunderbird
When requested, enter the correct password in the screen below & normally tick the "Use Password Manager to remember this password" option. Then click the OK button:-
New Outlook for Windows
This can be more complex, as it may result in a "Username is not recognised" error.
Resolution
Assuming that the username is correct, click the X at the top right of this window:-
First, try clicking the Troubleshooting button below:-
If that does not fix the issue, click Advanced Setup above.
Note: this will remove all email accounts from Outlook. So long as the emails etc are held on an IMAP server, they will not be lost. I cannot be held responsible if you lose any data.
Double click IMAP below:-
It will be seen that the password has been cleared below; replace it with the correct password. In addition, when scrolling down this page, check all other configurations, particularly the SMTP password:-
Once done, click Continue. Then add back in all other email accounts & check the configuration.
If this still does not work, I will try to help you individually. In that case, please PM me (to preserve your privacy) a screenshot of your complete IMAP/SMTP configuration, so that I can check it for you.
The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.
KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.
If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.
I have just tried to send a test mail, got this, different issue maybe, but same effect.
