It sometimes depends on which program you are using.
Try right mouse clicking on it and if there is a move command use this to move to the folder you want.
Sometimes the move command is on a toolbar within the message itself.
Or highlight the message by clicking on it and then drag the message to the folder you want it in.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
