Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):
Account holder name, TalkTalk home 'phone number (if not Data Only broadband)
Alternative mobile contact number. Full address with postcode (in the Location box)
Scroll down to Private notes to add the customer tiscali email address and account number
Check and Save changes
Select here: Update your profile
Is your tiscali.co.uk email address working via webmail?
Select here: Sign in to TalkTalk Mail
Enter your full TalkTalk Mail email address and password, select Sign in.
TalkTalk will notify you in advance of TalkTalk Mail being limited to webmail only access if:
- You're not a TalkTalk Consumer home broadband customer or MailPlus subscriber
Or the mailbox address is not added to an active customer MyAccount
- Any device email software, email app, or mail collection service connects to your mailbox using insecure settings
Secure mail connections to your mailbox must all be made using a minimum of TLS 1.2 encryption security and sign in using the email address and email password
- There's continued use of out of date email software, operating system or legacy email settings
We can advise on device and software compatibility and provide customer setup guides
What version of Outlook are you using? Only Outlook 2016 and later are recommended and some earlier versions do not support secure mail so if any of those are in use it'll have triggered webmail only as a last resort action. What model iPhone? And are you using any other devices or mail collection services to connect to the mailbox?
Guides for secure mail settings for Outlook and iPhone are given below. Have you already updated to secure settings or do you need help?
The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.
Select here:
TalkTalk Mail Support
TalkTalk Mail help
Setting up TalkTalk email on a Windows PC
Setting up TalkTalk email on iPhone
