on 10-04-2018 09:19 AM
The password is not working for my lineone email account. I have not registered in MyAccount so I cannot recover or reset it.
My Personal Info is up to date in my Community profile.
Can you help? Thank you
on 12-04-2018 08:16 AM
Please make sure you run those scans though. If we've had to reset the password twice there's something causing activity on your mailbox that looks suspicious. It's well worth scanning all devices to ensure there's no virus or malware causing problems.
on 11-04-2018 12:53 PM
I'm in! The TalkTalk Support email expert explained what has happened and reset my password. I will now set up my details in MyAccount. Thanks so much again for your fast help 🙂
on 11-04-2018 11:26 AM
I've raised another fault ticket for you. I'm rather concerned though that despite having one of our crazy complicated passwords in December you've still been reset again due to suspicious activity. Do you have good current up to date Anti Virus running on all your devices?
on 10-04-2018 09:41 AM
I know 😞 You helped me in December. The same thing has occured where I am unable to access the account. I will check my devices are secure. This time, I will register with My Account once I can get in!
Thank you for escalating it to TalkTalk Support 🙂
on 10-04-2018 09:35 AM
I thought we'd arranged for you to receive a new ultra-strong password in December?
What's gone wrong I wonder? Have you just forgotten it? - they're not particularly memorable passwords.
If the system has detected a compromised account and changed the password to secure the account then that might indicate your password has been captured.
To make sure your devices are secure I'd recommend running anti-virus and anti-malware scans before using any new password. And be ultra-cautious about using non-encrypted public wi-fi hot-spots.
For a new password I've escalated a request to the TalkTalk support email expert. And if your current mobile number is still in your Community profile you'll get a call with a new password.