Mail not working on IPad mail

[JI1234]

Can access webmail for a tiscali.co.uk account, but after required updates cannot connect via mail app on iPad.  iPad app is giving “cannot get mail, no password provided”. I’ve checked the new settings and checked the password via webmail, tried adding/deleting account but no luck

[Ady-TalkTalk]

Hi Rosie1952*, you've jumped on an old thread. Please start a new thread and make sure you let us know the ipad version and IOS version. 

Ady

[Rosie1952*]

Has the issue regarding not being about to use a tiscali email account been solved? My settings are correct but I keep getting the message no password provided. I’ve changed my password but I thing seems to work to correct this problem 

[JI1234]

Yes! Thanks so much for the help

[Ady-TalkTalk]

Have you tried removing the mail account from the app? 

Ady

[JI1234]

Thanks, Ady,any idea why I can’t access email on iPad mail app? Settings used as above. I keep getting “ no password provided” message despite putting in correct password in both incoming and outgoing mail

[Ady-TalkTalk]

The account is not limited assuming that is that its the one you used to register on the community.

Ady

[Gondola]

Ady is already on your case.  If the mailbox has been limited to webmail only access because of the use of insecure mail settings by another device connecting to the mailbox then Ady will want to know that you've corrected the settings for all authorised devices.

Once that aspect has been sorted then Ady can authorise full access.

[JI1234]

Can someone help me with this? It looked like from other threads that talktalk need to do something to my account to make it work. I’m still getting a “ no password provided” message despite it being in place in settings in both incoming and outgoing mail. Thanks so much

[JI1234]

Email: …@tiscali.co.uk

description tiscali.co.uk

host name imap.talktalk.net

Outgoing mail smtp.talktalk.net

[JI1234]

I’m on version 16.4.1 

the settings are exactly the ones listed in the help section

[Ady-TalkTalk]

Hi JI1234, what version IOS are you running and what settings are you using exclude your username though. 

Ady