Unable to subscribe to Everymail

[StGraham]

I have left TalkTalk for another provider.

When I was thinking of changing I was told, by TalkTalk rep, that I would have to sign up to Everymail, £5/month, to maintain my tiscali email address. However, when entering my email address into Everymail subscription page, it takes me to TalkTalk Email Manager where there is no option to subscribe to Everymail.

I spoke to someone on the phone regarding this, they said I would receive an email with details, although not straight away. This was about a week ago and I haven't received said email yet!

I am getting concerned that my email accounts will be shut down, with a loss of important emails.

Help please 

[Gliwmaeden2]

@CrazyDaisy18, you need to return to the message board and click on start a topic to begin your own thread.

Posting on another customer's similar topic can cause confusion in the replies, which customer is being referred to etc. Please do start your own topic. 

Forum staff will reply during the day. 

[CrazyDaisy18]

I haven't received an email from TalkTalk giving me subscription options to migrate to Everymail so that I can continue to use my current email address.

Will our data and emails be safe beyond the 31 October or are we going to lose it by that date?

[amahle-TT]

You will receive communication from us regarding your eligibility for the migration, please rest assured that you will be contacted in due course.

[StGraham]

It would appear so.

I believe there are many ex-customers in the same position as myself that haven’t received the Everymail payment option. It could be that TalkTalk are trying to resolve a linking issue, but haven’t yet given assurances that TalkTalk accounts won’t suddenly shut down with out warning or help.

[Gliwmaeden2]

@StGraham, normally former customers are told that the address will continue for 30 days after leaving Talktalk. 

Has this now changed, @amahle-TT as it is much longer than that since@StGraham first posted?

They already mentioned then that they had left Talktalk. 

[amahle-TT]

You will receive communication from us regarding your eligibility for the migration, provided that you are currently able to send and receive emails. Please rest assured that you will be contacted in due course.

[StGraham]

Hi,

I tried the link. It just signs me into Webmail. There is still no option to sign up for Everymail subscription.

I was told by a phone representative for TalkTalk that since I was leaving TalkTalk I would have to sign up to Webmail, or lose my email address and all folders etc.

I think, because TalkTalk at the moment, still maintain that facility for me I don't get the option of signing up to pay for the email service. What concerns me is that TalkTalk will delete everything and then offer the facility to sign up, once everything is lost!?

I read somewhere in the Community Chat that accounts will be purged at the end of October (?), which is also worrying?

[amahle-TT]

Thank you, can you please try the below link and let us know how it goes, thanks.

https://everymail.com/support

[StGraham]

Done, I think?

[amahle-TT]

Hi there @DDavies1!, we are sorry to hear that you also experiencing issues. Please do start your own thread for further assistance, thanks.

[DDavies1!]

I have the same issue. Could you please advise if they resolved it for you and how?

[amahle-TT]

Please update your details such as your account and/ landline number in your community profile so I can look into this for you, thanks.

[StGraham]

not at the moment.

I am concerned because I read there's a shutdown date which is fast approaching, and keep live option is fast approaching?  

[amahle-TT]

Hi there, please confirm if you have any issues with sending or receiving emails at the moment? 

[StGraham]

I still haven’t received the email you refer to. When can I expect to receive it?

[mandisa1-TT]

Thank you for confirming there are no restrictions on your emails. You should be able to continue using your email services with no issues, until we send you communication advising you to subscribe to Everymail, which should contain a link for you to subscribe.

[StGraham]

At the moment, I’m able to send and receive email. I still can’t see an option for subscribing to Everymail.

Is this issue being resolved, or will TalkTalk maintain my account until it has been?

[mandisa1-TT]

Thank you for confirming this. If I may also check, do you have any issues with sending or receiving emails? 

[StGraham]

No. No banner notice?

what should it be about?

[mandisa1-TT]

Hi there @StGraham . I would like to confirm do you see any banner notice when you login webmail?