Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

email support

Ask us about your TalkTalk email account and Webmail.

Waiting for an email sent by a company but it never arrives.

Blink111
Visitor
Private Message TalkTalk

on ‎25-11-2025 12:24 PM

Message 6 of 6

I've been waiting for a company to send me a link via email so that I can reset a password. They sent me an email saying that they they have sent the link but it never arrives. Is the problem that TalkTalk are not allowing the link for some reason? I have tried many times to make this work but I have been unsuccessful so far. Can anyone help? Thanks.

Labels:
0 Likes
5 REPLIES 5

Mandisa-TT
Support Team
Staff
Private Message
In response to Blink111

on ‎25-11-2025 12:54 PM

Message 1 of 6

Thank you for letting us know and for checking your spam/junk folders. Please confirm how you are accessing your TalkTalk emails, through webmail or a 3rd part?

0 Likes

Blink111
Visitor
Private Message TalkTalk
In response to Mandisa-TT

on ‎25-11-2025 12:51 PM

Message 2 of 6

Thanks but I always look in my spam or junk folders. There are no emails from the company. I don't understand why I am receiving their emails about the issue but not the emails with the password reset link. I have asked them several times to resend the link and they tell me that they have but I have not received it. This has been going on for some time which is why I have contacted TalkTalk to see if there might be specific reason that one type of email arrives but another one doesn't.

0 Likes

Mandisa-TT
Support Team
Staff
Private Message
In response to Blink111

on ‎25-11-2025 12:40 PM

Message 3 of 6

@Blink111 I’m sorry to hear you’re having trouble receiving the password reset email from the company. I understand how frustrating this situation can be. Please look in your spam or junk folder, as sometimes emails can be misdirected there.

0 Likes

Blink111
Visitor
Private Message TalkTalk

on ‎25-11-2025 12:36 PM

Message 4 of 6

Thank you for your reply. I am trying to reset my password with one particular company because I've had trouble opening and using their app. So I have followed their instructions and ticked the box to reset my password. Then I get a message on the app saying I will shortly receive an email with a link to reset the password but I never receive any email. I have contacted the company and they say they are definitely sending me emails with the link I need but I'm not getting them. So I am receiving their emails about the problem but not the emails with the resetting link? Any thoughts?

0 Likes

Mandisa-TT
Support Team
Staff
Private Message

on ‎25-11-2025 12:27 PM

Message 5 of 6

Hi @Blink111 can you give more details on your query, are you wanting to reset your email password or myaccount password?

0 Likes
© TalkTalk 2025