on 23-09-2020 03:46 PM
I have had an email telling me I am about to lose my old Onetel.com email address yet if I pay £5 per month I can keep it. That means they will still have access to any emails that arrive for that address. Therefore why can't or wont they redirect the emails to any new address I provide?
And this is after I was told when I cancelled my Broadband and Land Line account back in January that I would be able to keep my email account.
After spending over an hour talking to someone in the Philippines to try and ascertain why I couldn't just use or be given a new email address or how to save my current emails and contacts I just gave up. They also refused to give me a contact number of Customer Services in the UK so that I could try and get some sense that way.
on 07-10-2020 01:08 PM
on 06-10-2020 08:44 AM
Hi delboyo, my apologies webmail is what basic through your browser email has always been called. Your gmail if viewed through a browser is webmail. As you have no paid for account it's likely we've turned off your ability to use a mail client like Outlook or Thunderbird or Gmail and you'll only be able to see your Onetel mail on TalkTalk webmail. You'll see your mail when you login to the link I've provided.
on 02-10-2020 09:35 AM
I haven't got a clue what you mean by webmail. Why can't you try putting on your email illiterate user hat when you reply to questions?
My old TT account is seemingly still accessible even though I cancelled my Broadband and land line back in January.
When I bought this PC last year my grandson set up access to my TT email and put a link at the top of the screen. Now when I click on it I go through to TT directly and not my Email which was on my Onetel.com email. Access to my mail has been moved or removed without any real notice other than an email saying the process was going to happen.
Obviously the emails are still accessible otherwise why do TT want to charge me £5 a month to access them? They should reroute them to my new Gmail email address for free.
This is appalling behaviour by TT.
on 02-10-2020 05:57 AM
on 01-10-2020 04:52 PM
Yesterday I managed to work out a convoluted method of transferring emails from my Onetel.com Folders to my new Gmail account. Done by moving Onetel folders to my Onetel Inbox and linking Gmail to the Onetel Inbox and requesting a transfer. A bit slow and tiresome but it was working. I left off last night with 5 or 6 Folders still to be processed and on return today my Onetel account has vanished !!
Can someone tell me what my Windows 10 email system uses for my incoming email? Is my Onetel.com address still valid? Do I have to change any other settings? Like POP - whatever that is.
on 30-09-2020 01:06 PM
Let me try that again. https://support.google.com/mail/answer/21289?co=GENIE.Platform%3DDesktop&hl=en
on 29-09-2020 02:28 PM
As I have said, my main concern is being able to keep my Folders viewable on my new GMAIL account. I believe I have provided my new email address but whether the existing Folders will be transferred by TalkTalk is anybodys guess. Somehow I doubt it. If TalkTalk are going to scrap their service then they should be providing a relatively easy transition service as well. I am being unduly punished because I cancelled my Broadband and land line Telephone account back in January.
on 29-09-2020 07:56 AM
Hi delboyo, a quick Google search revealed this help thread from Gmail''s community on how to import mail.
on 25-09-2020 11:59 AM
I'm sorry, I don't know how you would backup your contacts and emails into your gmail account. if you bump the thread on Monday, OCE_Ady is back, he usually looks after the email section and may be able to offer some assistance
on 24-09-2020 04:07 PM
He didn't help with my query.
I have set up a new email account with Gmail.com and I wanted to know how I could ensure I could import my Contacts and current emails into their system. Can you help?
on 24-09-2020 03:51 PM
on 23-09-2020 04:11 PM
The onetel mail service is being decommissioned. TalkTalk are upgrading onetel mailboxes to the TalkTalk Mail platform for customers that wish to keep the mailbox active.
TalkTalk Consumer (home broadband customers) get up to 5 mailboxes free as part of their package. For ex-customers there's the option of subscribing to TalkTalk Mail Plus.
If you have a mail message from TalkTalk about deletion of your TalkTalk managed mailbox then deletion is after 180 days. After 60 days the mailbox has webmail only access.
Should that be insufficient time to migrate mail usage to another mail service, assuming you don't wish to keep the onetel mailbox active in the long term, then subscribe to MailPlus on a month by month basis. Then when you decide that 2 further years of webmail only access would be sufficient to capture all wanted users that send you mail, call to cancel your TalkTalk Mail Plus service.
Or simply rejoin TalkTalk and take a home broadband package and TalkTalk Mail is free and any MailPlus subscription automatically ceases.