can't send or receive emails

[wozwells55]

When I try to send an email, I receive the message: "Sending of the message failed. Unable to authenticate to Outgoing server(SMTP). Pleaase check the password and verify the "Authentication Method" in "Account Settings/Outgoing server (SMTP)""

I have attempted to do this, but this has not solved the problem.

Since this problem started, I have also received no emails.

[Gliwmaeden2]

Things like special email software on a Samsung device etc. Wherever you open / send emails from that's not actually webmail - 25 years ago I was using Outlook Express. Long since gone!

[wozwells55]

You make it sound so easy! I am playing the age card here: what is an email client?!!

[Gliwmaeden2]

You just remove it from the email client on your device and then set it up afresh with the new password, @wozwells55.

[wozwells55]

I see. So if I were to change my password, how would I change my login details in the mail client afterwards?

[Ady-TalkTalk]

Spam flowing out of your mailboxes caused it and the password reset to a brand new password clears that locking out the spammer. It may be a couple of days, but if my colleagues are correct it will end up blocked again.

Ady

[wozwells55]

Are you sure that that was the cause? I am now using my old password and can send and receive emails at the moment

[Ady-TalkTalk]

Your old password resulted in your mailbox being blocked from sending. You need to change it to a brand new one. 

Ady

[wozwells55]

Hi Ady. I haven't done either of those things (though it would be useful to know how to do change login details for the mail client, for future problems). However, what I did do was change my password back to the old one, and that seems to have solved the problem! Thank you, I think I'm sorted.

[Ady-TalkTalk]

Hi wozwells55, have you changed your login details in the mail client after you reset the password? Have you tested in webmail to see if you can login then send and receive.

Ady