sent mails

[**77JMsue]

sent emails are going into the "Outbox" also an error saying "reject for policy reason"

[Gliwmaeden2]

Staff are usually on here c 8am to 6pm weekdays, @**77JMsue.

[**77JMsue]

Any luck in solving my problem yet?  I am closing down now, have been on this PC all day

Back to you tomorrow... 

[siphosethu-TT]

Great news. Thanks

[**77JMsue]

Just logged on to my energy supplier and it was fine. thanks

[siphosethu-TT]

Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with or trying to search for something on the Internet. Thanks

[**77JMsue]

Yes I am

[siphosethu-TT]

Are you currently at home so we can run checks on this. Thanks

[**77JMsue]

Hi - yes, I checked the settings and they are correct as the list you asked me to check. 

All the mails I have tried to send are stuck in the "Outbox".... thanks

[Gliwmaeden2]

@**77JMsue, did you check settings as described yesterday in a reply from staff on your previous thread?

That thread is here:

https://community.talktalk.co.uk/t5/Email/email-error/td-p/3114466#M188870

[**77JMsue]

I have checked and there is plenty of space. Also went through Webmail and it was just the same, cannot send them. Thanks

[siphosethu-TT]

Please check if you have space to make sure it has nothing to do with that as precaution. Also try using webmail to login as the issue might not be in our end. Thanks

[**77JMsue]

At the moment it is happening with all emails. The problem first started with a message on the box "send/receive" with a red cross against (Update of Calendar failed) or something like that. I'm getting on a bit and know basic things but not very tech savvy.... and this problem is getting to me now. many thanks

[siphosethu-TT]

Please confirm if this happens when trying to send to all emails or just a specific email. Thanks

[**77JMsue]

I am accessing them from Windows Live Mail and I also have Thunderbird, emails are coming in, but when sending (either new message or reply) they are all going into the "Outbox" and can't be sent. Thanks

[siphosethu-TT]

Hi there @**77JMsue, please confirm how you are accessing your emails. Thanks