talktalk.net emails

[PeterB85]

For the last month or so emails being sent to me from two sources using batch distribution have not arrived. Both of these are from safe sources

[Ady-TalkTalk]

Hi PeterB85, I've run the 7 day check against your email address. We're not showing any blocks in the last 7 days on specific email domains.

Ady

[Gondola]

Having looked at the two domains, I can see that both do have SPF files to authenticate mail sending from permitted servers and neither are on any of the usual blacklists currently. Essentially, nothing to indicate why mail wouldn't be delivered.

I'll ask TalkTalk to check back over the last week to see if either of those domains got mail delivered or got blocked.

[PeterB85]

There are no rules. The two domains are prcdtr.org.uk and qemailserver.com 

[Gondola]

You've checked that you have no filter rules defined that might be diverting mail from your Inbox?

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address, select Continue and enter the password, select Sign in.

• Select the settings cog icon top right (desktop browser)
• Select the All settings menu item
• Select Mail in the left pane of the modal that opens
• Scroll down to Rules
  If the are no rules defined that's OK as it means nothing is affecting mail arriving in your online Inbox
  Otherwise select the X icon on the right of each row to Delete any unexpected rules that are present
  Confirm deletion

Let us know if you've deleted any Rules.

If you have previous mail messages from the originators then, if their sending service hasn't changed:

• Select a message
• Select View source from the More actions triple dots menu above the Email detail view
• The email header modal will open
  Look at the line at or near the top that starts Return-path:
  Tell us what the email domain is - just the part after the @ symbol that's enclosed within the <> chevron brackets

I'll check that out whilst the originators are checking with their respective mail sending service(s).

[PeterB85]

I have checked they have correct address and I have until recently received them weekly or monthly for a number of years. one is a church mailing and the other an academic research project. They are looking at their sendrers but said I would contact Talktalk..

[Gondola]

How do you know for sure that messages are being sent to your email address? By far the top reason for expected mail not arriving is a recipient email address being on the mail sending service suppression list.

Which bulk mail senders are we looking at here?