If you can explain the issue in more detail and what you have tried to rectify this it will help staff when they return on Monday.
Also is your connection fibre to the cabinet or Full Fibre, i.e fibre to the premises as help us different between the 2.
I have removed your personal info from your post as you should not detail this on an open forum in case scammers harvest this. The place for this is in your profile, see below.
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
