Having to reset router.

[Tankie5]

I am having to reset my router anything up to 3 times a day.

I keep losing my cctv cameras, my smart plugs, smart tv and sky box.

Everything can be working fine, and then suddenly all these connections drop out. Bit of a bummer when watching YouTube or netflix etc. Everything can be OK when I go to bed at night, and when I get up in the morning and try and switch on the table lamp via Alexa and a smart plug, Alexa will sometimes say " table lamp is not responding, please check your power supply and Internet connection ".

Reset the router and all is well until it happens again. Talk talk have tried sorting the problem over the last 18 months, but to no avail. Me thinks that the router is the problem but cannot convince talk talk that this is the case. I am on a one month rolling contract, so thinking that it might be better to call it quits and go somewhere else. 

[KeithFrench]

Are these devices all connected via WiFi? Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz band can sometimes have a better range; however, this all depends on your local area.

In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[sabelo-TT]

Hello there @Tankie5, thank you for bringing this to my attention as I will be able to look into for you. Looking at the issue you have just made us aware of; there seems to be a fault on your line as I will confirm this to you. Before continuing any further, please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here. Please do confirm once done. 

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info