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FIbre Support

Get expert support with your Fibre connection.

Hub 3 for part fibre

Talkrouter
First Timer
Private Message TalkTalk

on ‎30-06-2025 09:12 PM

Message 6 of 6

I’ve been sent a new hub3. The instructions only cover connecting fibre black or white boxes.

I am on  a copper  line fibre 65. Do I just keep the existing phone filters in place and connect straight to the broadband socket?

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5 REPLIES 5

KeithFrench
Community Star
Private Message TalkTalk

on ‎01-07-2025 10:41 AM

Message 1 of 6

The instructions with the Hub 3 are not poor; they are wrong! I have raised this with TalkTalk as part of my testing.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Mandisa-TT
Support Team
Staff
Private Message
In response to Talkrouter

on ‎01-07-2025 08:20 AM

Message 2 of 6

Thank you @Gliwmaeden2 for assisting and @fr8ys for escalating. @Talkrouter let us know if you have connected the router and if there is anything else I can assist you with?

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fr8ys
Community Star
Private Message TalkTalk
In response to Talkrouter

on ‎30-06-2025 09:44 PM

Message 3 of 6

@Talkrouter some customers have returned their routers for just that reason, poor instructions.

 

I have raised this with the forum manager to take up with the relevant team.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Talkrouter
First Timer
Private Message TalkTalk

on ‎30-06-2025 09:33 PM

Message 4 of 6

Thanks Gliwmaeden2. TalkTalk really should include a clear instruction for customers not on full fibre. My first thought was that hub3 was only for full fibre and that I’d been sent it in error.

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎30-06-2025 09:20 PM

Message 5 of 6

Use the Hub 3 exactly as you would Hub 1 or 2. Don't plug your telephone into the back of it as you don't have full fibre.

 

Landline and router should be set up as before, at your mastersocket, @Talkrouter.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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