FutureFibre Arranged, Confirmed...Now Cancelled? ("unable to provide")

[360fov]

I received a letter, and SMS about Future Fibre - with a date and time for installation. I contacted TalkTalk support to confirm (as I couldn't reply to the SMS; they kept texting my old number despite me updating it) - anyway I confirmed this with TalkTalk around a week ago, and just received an SMS saying "We're sorry we have had to cancel your order as we are unable to provide Future Fibre to your address" ... I live on a normal street with plenty of access, so I'm not sure why it was arranged, confirmed and now cancelled.

Has anybody else had any experience with abrupt cancellation?

Not to cause a fuss - other than this, TalkTalk has been perfect, I just don't understand arranging a date if it can't be done in the first place. I decided to check with Virgin if the lines around here are capable - and they confirmed they can offer 1,130mbs downstream in this area, so it's not all bad news - at least it can be done around here (Manchester area), just very to have an engineer booked before knowing if they can do it or not. The text message is quite clear that it can't be done so not much point in contacting support about it, but keen to know if this is a common thing? Cheers!

Thanks for reading.

[360fov]

Damn, that's a shame - I wonder if Virgin would do the same; they were adamant that it could be installed but I don't necessarily believe them.

Thanks anyway mate! 👍

[KSpeed29]

Sounds similar to me,  I had exact same e-mail, from what i understand, and have been able to squeeze out of Complaints dept , it seems Talk Talk takes the order, passes to Openreach, who find out they don's have permission to dig the pavement, so they cancel the order?