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No Phone or BRoadband

GaryR3
First Timer
Private Message

on ‎06-06-2023 09:13 AM

Message 4 of 4

Since the 22.05.23 we have had no phone or Broadband at out house. Your reference 12972558 (previous 12956402) what is happening to get this issue repaired?

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎07-06-2023 09:35 AM

Message 1 of 4

Hi GaryR3

 

Do you still need help with this?

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎06-06-2023 09:23 AM

Message 2 of 4

Hi GaryR3

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎06-06-2023 09:23 AM

Message 3 of 4

Make sure that you complete your community forum profile details for TT staff to identify your account, @GaryR3.

 

Go via your avatar/name; settings; add your Talktalk landline number  / account number in Personal Information. SAVE CHANGES. 

 

You have posted in the Full Fibre section. If you have FTTP, was it an Openreach or CityFibre installation?

 

If not Full Fibre, what package are you on?

Gliwmaeden2, a fellow customer.
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