When I was with Shell Energy I was running at Around 108MB speeds and once my contract ended I decided to Stay with TalkTalk and "Upgrade" to the 150MB package. I have been on Fibre 150 Data Only now for several months and my line is still running at the same 108MB speed it was before. I have contacted Chat on 2 separate occasions. After a few tests and my instance that it wasn't a fault but some sort of switching/migration issues the first agent said that once all the migration was complete it would sort itself out.
It didn't so I have just talked to another agent that has confirmed there are no line faults (which I said there wasn't, but hey 🙂 ) They then said "We've made some adjustments to your wireless settings, which should help improve both your speeds and connection. I have completed all necessary checks on my end, including a factory reset, Wi-Fi refresher, and adjustment of your Wi-Fi channels." She assured me that this will solve the problem, but I am pretty sure it won't. This isn't a wifi issue (I am running via ethernet) and it's the eero app that's reporting the 108Mps speed.
I believe the issue is completely a switching problem and somewhere between moving for Shell to TalkTalk someone hasn't changed a setting.
The fact that the agent said "The test shows your throughput speed is above the minimum guaranteed speed of your service. You achieved 108 MB and your minimum guaranteed speed is 50 MB." makes me believe I am not actually on the Full Fibre 150 package that I am paying for.
It's not the end of the world, 108 is ok I guess, but it's not what I upgraded/pay for.
Any ideas?
