Upload speed inadequate

[silvergirl]

Here we go again! I have had problems many times before with connection speeds on my desktop even though I always had an extender to the router. I eventually changed my computer and I was also sent the Eero6 router at about the same time because I now have Fast Fibre. All was well for a good long while and, with another Eero upstairs (the main connection point is downstairs), all has been hunky-dory. That is, until recently, maybe coinciding with Eero updates but I wouldn't know, and now I have very sluggish upload speeds. I can see on the router app that the speed into the house if fine, both download and upload being more or less the promised 150, and for the past few weeks the upload is often as low as 75 or 80. I have tried rebooting the downstairs Eero and the one upstairs, I have reset the Eero and tried anything I can think of, to no avail. Is my Eero upstairs perhaps faulty? 

Any help appreciated, Silvergirl.

[Gliwmaeden2]

Good to hear that the reset worked, @silvergirl

Thanks for keeping us posted.

[ferguson]

Phew!  🙂

[silvergirl]

All working well at the moment, many thanks

[amahle-TT]

Hi @silvergirl, please do let us know how the reset goes.

[Gliwmaeden2]

You may need to reset the digital voice adapter, @silvergirl:

https://community.talktalk.co.uk/t5/Articles/Digital-Voice-Adapter/ta-p/2815435

[silvergirl]

Hi. I was biding my time in the hope that the upload speed would recover but it is still lower than it used to be and not up to the 150 I had been enjoying.

In an attempt to help matters, I disconnected the Eeros and Grandstream this afternoon and then reconnected them to see if the reboot would help. I wish I hadn't tried! I have the same low upload speed as before and to make matters worse, my landline is not working; I can neither make nor receive calls even though it rings and sounds like all is well. This happened at the beginning of last month and it took ages to get it sorted. I am not exactly a fan of this system any more and I am too tired to sort it out tonight, so I will have to phone the help desk tomorrow..

[nomfezeko-TT]

Hi there @silvergirl , please do let us know if you are still having issues and needs further help. 

-Fez. 

[ferguson]

OK, thanks.  Let's wait for the support team to pick this up and advise further.

And I can see how you felt under fire, rest assured that the unhelpful poster has been reported. 

[silvergirl]

To answer Ferguson, I test with TalkTalk and also use Ookla. I also check my speeds on the Eero app and they show correct speed coming in to my house. It is the connection from Eero to PC that is slowing things down.

[silvergirl]

I don't really understand what is going on here - I feel under fire and that is totally out of order. I entered my query under the section for Full Fibre and I have a Full Fibre Package. Yes, it is the Fibre 150 and yes, I have had good speeds in the past - but not now which is the whole point. If you read my post, I said my upload is only 75/80 which I do not find acceptable. Why do I need to declare that I have CityFibre? It is a TalkTalk package and I was told I was having it, I didn't request it. Up till now I was happy with TalkTalk and I have had good help from the forum in the past but right now I am not so sure. I would like to thank Keith for pointing out exactly what I have just said and I agree with his comments.

[ferguson]

I didn't delete your posts, I moved them in line with community guidelines. I am a moderator where necessary.

[KeithFrench]

Hi @Anonymous 

The whole point of this forum is that you or anyone else tries to help the OP with their issue. All you seem to have done is to criticise this customer for not informing you that their fibre has been provided by CityFibre. I would have thought that was obvious, as CityFibre, which was pointed out by @ferguson, offers a synchronous speed fibre network. Ferguson, like me, is a moderator. The customer's slowest upload speed is around the 75-80Mbps mark, way higher than the upload speed offered by Openreach. She is paying for a 150/150Mbps service, so these speeds should be achievable.

So please, either offer the customer some effective help & if you can't do that, then please stop posting on here.

[Anonymous]

Just to let customers know Ferguson deleted  posts he doesn't agree with  this is not his job he is not a moderator

[ferguson]

@Anonymous 

Shame that you have gone on to harangue and criticise the poster, rather than asking.

@silvergirl 

Where and how are you measuring these upload speeds? 

[Anonymous]

"Kick yourself again, City Fibre supply symmetrical services"

Shame the OP didn't supply the basic information and mention city fibre  in the post it would have saved me a bit of time,  in this case it would appear they don't supply what they promise  😉

[ferguson]

Kick yourself again, City Fibre supply symmetrical services. 

[Anonymous]

I know i am going to kick myself but I have searched and cannot find a "Fast Fibre" package that offers 150 Mbps up & down can you put me out of my misery  😄

You said you are on "Fast Fibre" and said you were getting 148 Mbps down and 143 Mbps up.

[Anonymous]

I see from a post in an earlier thread you used to get 148 up & 143 down.

[Anonymous]

You said you are on the "Fast Fibre" package which package is this?

I am on Fast Fibre 150 and these results are normal -