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Accessibility - Hearing

We want to help TalkTalk customers with disabilities get the most out of all our services. We provide the following support for customers with a hearing impairment:


Sign Language

The Sign Language feature allows everyone to enjoy TalkTalk TV. When active, this feature will provide a signer in the bottom corner of your screen translating the dialogue into sign language on any supported programme. We recommend checking on the individual programme to see if sign language is supported as not all broadcasters supply this service.

To check whether your chosen programme has Sign Language, follow the steps below:

  1. Press the Info button on your remote
  2. Programme information will be displayed, along with [SL] if Sign Language is supported

Enabling Sign Language

You can enable sign language via the main menu on your TalkTalk TV by following the below steps:

  1. Press the YouView button on your remote
  2. Select Settings
  3. Select Language & Subtitles
  4. Press the OK button to turn this setting On or Off
  5. Select Done to save your changes

Subtitles

Subtitles are a great accessibility feature that provides a text version of the dialogue or commentary on a TV programme or film. They're usually displayed at the bottom of the screen to be as unobtrusive as possible. We recommend checking on the individual programme to see if subtitles are supported as not all broadcasters supply this service.

To check whether your chosen programme has Sign Language, follow the steps below:

  1. Press the Info button on your remote
  2. Programme information will be displayed, along with [S] if Subtitles is supported

Enabling Subtitles

The quickest way to setup Subtitles is to use the dedicated button on your TalkTalk remote, simply press this button to switch the service on and again to switch it off. You can also enable this service using from the main menu on your TalkTalk TV:

  1. Press the YouView button on your remote
  2. Select Settings
  3. Select Language & Subtitles
  4. Press the OK button to turn this setting On or Off
  5. Select Done to save your changes

Note: To set subtitle language: follow steps 1,2&3 to select Subtitle Language and use the up and down arrows to select your preferred language.


Text Relay

The Text Relay service helps deaf, hard of hearing and speech impaired people use their telephone services. It forms part of the UK telephone network, and lets people who use textphones to connect with people using a telephone or other textphone.

The service offers relay assistants, who provide both text-to-voice and voice-to-text translation services. All relayed calls are confidential, and no personal information will be shared except in very specific circumstances.

You don’t need any special equipment however if you need a textphone or would like to find out how to turn your computer into a textphone, you can find out how and find out more information on the Relay Service website.


How to make a call

You can make a call from your TalkTalk landline by following the below steps:

  1. Dial 18001 on your phone

  2. Now dial the phone number you'd like to call remembering to include the area code and if dialing an international number including the international calling code.

Your call will get connected and both you and the person you're calling will be connected via a relay assistant, who can provide text-to-voice and voice-to-text translation support.


How to call the emergency services

Making emergency calls from a textphone is a little different to regular calls, To make the call dial 18000 your call will receive priority and if there are no relay assistants available, another relay call will be interrupted to allow the assistant to handle your emergency call.


How to call a textphone from my telephone

You can call a textphone by following the below steps:

  1. Dial 18002 on your phone

  2. Now dial the phone number you'd like to call remembering to include the area code and if dialing an international number including the international calling code.

Your call will get connected and both you and the person you're calling will be connected via a relay assistant, who can provide text-to-voice and voice-to-text translation support.


How to answer a Text Relay call

Text Relay is an automated service, so there’s nothing special you need to do when picking up. 

If answering using a textphone, you'll see a message on your display telling you that you’re being connected to a text relay assistant (if the caller is using a telephone) or that you’re connected ‘Text to Text’ (if the caller is using a textphone).

If answering on a telephone, you will first hear a recorded message saying "please hold for an operator-assisted call from a textphone user". An available text relay assistant will then be connected to the call and will explain that you have a call from a deaf or speech impaired person, and that they will be relaying the call. If you have not experienced Text Relay before, they will be happy to explain it further, so don't hesitate to ask them.


Which calling features are available on a textphone

Some features available on telephones can also be used by Text Relay service users such as:

  • Text Call Return
    This will tell you the last number to call you, dial 180011471 on your textphone and the last number to call will be shown in your display. If you’d like to return the call, dial3.
  • Withheld Number
    If you’d like to withhold your number dial 141 before your 1800 code, this will work for both textphone and telephone users.

Need this article in another format?

We're also able to provide a copy of this article in other formats such as large print, braille or audio, you can request this by contacting us


Need to speak to us?

Got a problem with your TalkTalk service or want to discuss our accessibility features, click the below button to speak with our support team.

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