We want to help TalkTalk customers with disabilities get the most out of all our services. We provide the following support for customers with a hearing impairment:
This is a free service for customers who rely on their TalkTalk services for health and mobility reasons. If you're eligible, you'll get priority when you report a fault to us. The service is only available to you if your household includes someone at risk, or you have accessibility requirements such as:
To apply for this service contact us. Please note that unfortunately, we’re unable to offer this service if:
The Text Relay Service provides text-to-voice and voice-to-text translation for those who are deaf, hard of hearing or speech impaired with the aid of a relay assistant.
You and the person you're calling will be connected via a relay assistant. All relayed calls are confidential, and no personal information will be shared except in very specific circumstances.
We also support the Next Generation Text Relay service,helping you communicate with anyone over the phone, using the text relay service via the NGT Lite app.
The Sign Language feature allows everyone to enjoy TalkTalk TV and when active will provide a signer in the bottom corner of your screen translating the dialogue into sign language on any supported programme. We recommend checking on the individual programme to see if sign language is supported as not all broadcasters supply this service.
To check whether your chosen programme has Sign Language:
You can enable sign language via the main menu on your TalkTalk TV by following the below steps:
Subtitles are a great accessibility feature that provide a text version of the dialogue on a TV programme or film. They're usually displayed at the bottom of the screen to be as unobtrusive as possible.
We recommend checking the individual programme to see if subtitles are supported as not all broadcasters supply this service.
To check whether your chosen programme has subtitles:
The quickest way to set up subtitles is to use the dedicated button on your TalkTalk remote. Press the SUB button to switch the service on and again to switch it off. You can also enable this service from the main menu on your TalkTalk TV:
You can set the subtitle language in the Language & Subtitles menu. Select Subtitle Language and use the up and down arrows to select your preferred language.
Continue reading for more information about other accessibility features, if you'd like to speak with our support team head over to our contact us page
We're able to provide free directory enquiries for customers who are unable to use a printed directory and the connection to the requested number. You can apply for the Free 195 Directory Enquiries by calling 0800 587 0195 between 09:00 - 16:00 Monday to Friday.
Once registered, you'll be given a PIN number to start using the 195 service. The 195 team are dedicated to supporting those with accessibility requirements.
Appointing a Nominated User enables someone to discuss various aspects of your account including balance enquires and call charges and able to make payments on your behalf. Your Nominated User is not liable for any charges on your account, as you remain as the Account Holder.
To request an application form you'll need to contact us once completed with your details, let your Nominated User complete their section, then send the form back to us at the address on the form.
There are many reasons why you may need to appoint a Power of Attorney Nominee to manage your TalkTalk account. The most common ones are;
Due to Data Protection regulations, we have a responsibility to ensure that we're protecting your personal information, which is why we request proof of authority.
In order to process a Power of Attorney/Authority to Act, we require you to provide the TalkTalk Account holder’s details together with the potential Power of Attorney’s information. As Power of Attorney, you won’t be liable for any charges on your account, because you’re not the named account holder, but you will be able to make decisions on behalf of the account holder. We also require one of the following:
You should only include a copy of the proof as we’re unable to return it to you.
To submit a request you'll need to get in touch using one of the options below. One of our agents will then send you a form to fill in and submit. Once we receive the completed form, we’ll update the account within 28 days. If you'd like to find out more about Power of Attorney, you can visit the government help page.
We can provide your bills and contracts in other formats such as large print, Braille or audio upon request. You can request these online in My Account or by contacting us with your account details and desired format.
Your new preferences will take effect from your next billing period.
CallSafe is our new, free security feature that works in the background to help stop unwanted callers from reaching you. Take control of your home phone by approving, blocking or screening your incoming calls:
Dial 1 4 7 2 from your TalkTalk landline and press 1 to activate CallSafe. When managing a screened caller, CallSafe will ask you to choose one of the following options:
You can manually edit your Blocked/ Approved lists and view your screened calls in My Account
TalkTalk TV gives you the choice to customise the appearance of the TV screen to make the picture work for you.
TalkTalk TV offers an alternative high contrast colour scheme. To adjust your contrast settings follow the steps below:
If you'd prefer channel names to appear as text rather than logos in the guide or mini guide, you can turn the logos off by following the steps below:
If you’re having trouble reading text on your screen then your TalkTalk TV Box’s zoom function can help. Your box is also compatible with selected USB keyboards which you can use to navigate the menus.
You can zoom in and enlarge the menus and notification messages on your TV screen, allowing you to have a larger view of any text. Please note, this feature doesn't work whilst you're watching programmes and you won't be able to select anything onscreen whilst zoomed in. The zoom is set to enlarge the page view by 1.33 times its original size and can't be zoomed in further than this.
We're also able to provide a copy of this article in other formats such as large print, braille or audio, you can request this by contacting us