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Fibre Copper wire removal required

TalkieTalkie/62
First Timer
Private Message TalkTalk

on ‎09-06-2025 11:07 AM

Message 3 of 3

Hi my service has been cancelled and my fibre copper wire needs to be removed to be utilised for full fibre. Please can you book this with the appropriate parties and let me know when the removal will take place

please?  I look forward to hearing from you.

Thank you.

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2 REPLIES 2

Mandisa-TT
Support Team
Staff
Private Message

on ‎09-06-2025 12:09 PM

Message 1 of 3

Hi @TalkieTalkie/62 we as TalkTalk do not remove the copper wires, Openreach is typically responsible for the physical infrastructure of the broadband network in the UK, including the removal of copper lines. When you upgrade to full fibre, you can advise your new provider that you have copper line and will like to have it removed when the openreach technician visit your home for installation may also assist with this. If they are unable. You can contact openreach to have this removed.  

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KeithFrench
Community Star
Private Message TalkTalk

on ‎09-06-2025 11:48 AM

Message 2 of 3

I think that you have to book this yourself on the Openreach website. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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