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Home Phone

Get help with your TalkTalk landline and calling features.

Landline not working with new router

cruiseblogger
Team Player
Private Message TalkTalk
Message 3 of 3

After being without our landline for nearly two weeks and finding we had been switched over to full fibre without getting a new wifi  router.  It finally arrived today.  We have plugged it in.  , we have plugged the phone line into the green port at the back of it too.  Yet we still have a dead line.  Does it take a while to settle? are we being too impatient?

The only thing that we can see is different is on the instructions it says do we have a white connection box?  Yes we do, but on ours we only have four sections Power LOS PON LAN

On the picture in the instruction book it shows Tel1 port1 LON PON power (5 sections) so does this mean that the white connection box on our wall is too old and we need a newer one? ours doesnt have a Tel1

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2 REPLIES 2

Philile-TT
Support Team
Staff
Private Message
Message 1 of 3

@fr8ys thank you for the support

 

Phili
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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

Unfortunately staff here do not have access to Full Fibre systems do you will need to phone them appropriate team.

Try phoning 03451720074
Opening Hours:
Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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