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Get help with your TalkTalk landline and calling features.

Landline still not working 3rd day now, 2 very vulnerable old people. very upset

Hetty228&
First Timer
Private Message TalkTalk

on ‎29-03-2025 10:51 AM

Message 3 of 3

Landline still not working 3rd day now, 2 very vulnerable old people. very upset

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sabelo-TT
Support Team
Staff
Private Message

on ‎31-03-2025 08:47 AM

Message 1 of 3

Hello there Hetty228&, 

 

We have just checked on the account and do notice that there is currently an engineer which is scheduled to come at home here broadband services are installed to double check on the matter currently affecting landline services.

 

We would like to inform you that the engineer is scheduled to arrive today, March 31, 2025, between 3:00 PM and 6:00 PM. It’s important that someone is present at home during this time, as the engineer will be unable to proceed with the work without an individual there. Thank you for your understanding

 

Lastly, I do want to apologise for any difficulties that this may have caused and assure you that the engineer scheduled will be able to resolve the matter at hand. 

 

 

Thanks. 
 

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fr8ys
Community Star
Private Message TalkTalk

on ‎29-03-2025 11:11 AM

Message 2 of 3

Staff are not back on the forum until Monday as they work normal office hours.

 

I suggest you phone as they are vulnerable.

 

Are they registered with TalkTalk as rich? If not it might be worth pursuing this too.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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