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Get help with your TalkTalk landline and calling features.

Lost caller display

silone74
Chat Champion
Private Message TalkTalk

on ‎08-09-2025 05:33 PM

Message 5 of 5

Hello, after updating an add on to stop premium rate numbers being able to be called which I thought was on I now have no caller display this has been doing this for about a month now and when I click to adjust phone addons on my account it is saying the change are still going through, like I say I added the no premium numbers about a month ago now.

 

Thanks for your time 

Simon.

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4 REPLIES 4

Mandisa-TT
Support Team
Staff
Private Message
In response to silone74

on ‎09-09-2025 12:47 PM

Message 1 of 5

I understand, I have managed an escalation for your myaccount issue of unable to manage add ons, the escalation usually takes 5-7 working days to be resolved. With regards to Caller display it is active on the account and should be working, you can contact our full fibre team and they will be able to run checks on your line to check why it is not working, they will be able to check if it is activated. 

Here is the number to our Future fiber team who have the required resources to assist you with this matter 034 5172 0074 and you can contact them between the times  Monday - Friday: 9am - 6pm;  Sat-Sun 9am- 5:30pm

Another option is to use the below link to chat to our live chat advisors who are always ready to assist with your issue.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

silone74
Chat Champion
Private Message TalkTalk
In response to Mandisa-TT

on ‎09-09-2025 12:42 PM

Message 2 of 5

Hello, when i go into my telephone settings it won't allow me to do anything as it comes up with "there are changes currently being applied to my account" I cannot click on caller display and update as it is just does nothing.

 

Thanks for the reply. 

Simon.

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Mandisa-TT
Support Team
Staff
Private Message

on ‎08-09-2025 06:00 PM

Message 3 of 5

I have access your account and I do see that Caller Display is active on your account as a feature. Please follow the below steps to check if it is activated.

 

  1. Log in to My Account
  2. Select Networks & Connections from the navigation menu
  3. Select My Telephone Settings
  4. Select Manage home phone Boosts from the dropdown menu
  5. Tick Caller Display in the Privacy features section
  6. Select Update
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Mandisa-TT
Support Team
Staff
Private Message

on ‎08-09-2025 05:35 PM

Message 4 of 5

Hi @silone74 I'm sorry to hear that. I will be able to access your account to check if the feature is active on the account.

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