No incoming calls

[Judithw62]

I am a new customer, and cannot get incoming calls on my landline

[Gliwmaeden2]

@Judithw62, for future reference, put your landline phone number or account number in the profile area so that staff always have the information to hand.

You shouldn't ever post it on the public forum. Go via your avatar; settings; complete Personal Information. SAVE CHANGES. 

[Philile-TT]

I will send you a private message, please check your inbox. 

[Judithw62]

Ok cool

[Philile-TT]

I have edited the post @Judithw62 your number is not visible.

[Judithw62]

I'm  not sure you should be asking me for my phone number on a forum like this, it doesn't feel right so, you have it now and I'm going to delete that comment once you you've acknowledged receipt of it

[Philile-TT]

 A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 6 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

[Judithw62]

**** I thought you would have that information?

[Philile-TT]

Yes 

[Judithw62]

My landline number?

[Philile-TT]

Can you tell me the number you expect callers to be able to reach you, please?

[Judithw62]

No issues with broadband, but my telephone line is not too clear

[Philile-TT]

As the phone shares cabling with the internet, and TV services utilize the internet, we want to establish if the reported problem is the only issue or if multiple services are being impacted. Please use this information to aid your conversation with the customer

Are you having issues with your internet/broadband?

[Judithw62]

Yes

[Philile-TT]

And to confirm you cannot receive calls however you can make outgoing calls? 

[Judithw62]

No

[Philile-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[Judithw62]

Ok thanks

[Judithw62]

I told the agent I didnt want a line test because I had already done one, the one they were supposed to be getting back to me about

[Philile-TT]

I will go ahead and complete checks on your landline, is that okay with you? 

[Judithw62]

The text i am referring to is regarding the line test they did, it said they would send me a message with simple to follow instructions on the 17th July and I heard nothing back. The complaint is related to that and the fact I have been kept waiting so long