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Home Phone

Get help with your TalkTalk landline and calling features.

No incoming calls

Judithw62
Participant
Private Message TalkTalk

on ‎18-07-2025 11:23 AM

Message 27 of 27

I am a new customer, and cannot get incoming calls on my landline

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26 REPLIES 26

Philile-TT
Support Team
Staff
Private Message
In response to Judithw62

on ‎18-07-2025 11:46 AM

Message 21 of 27

I have looked at your account and the last time you had contacted us; you advised the agent that you do not want any tests you want to lodge a complaint. The text you received is regarding the complaint not the fault. Can I go ahead and assist you with the landline issue? 

Phili
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Judithw62
Participant
Private Message TalkTalk

on ‎18-07-2025 11:44 AM

Message 22 of 27

I noticed it on the 9th July when the engineer installed it

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Judithw62
Participant
Private Message TalkTalk

on ‎18-07-2025 11:43 AM

Message 23 of 27

I have already done a diagnostic test, and got a text from the team saying they were looking into it and would get back to me 

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Philile-TT
Support Team
Staff
Private Message
In response to Judithw62

on ‎18-07-2025 11:42 AM

Message 24 of 27

When did you notice this issue? 

Phili
0 Likes

Judithw62
Participant
Private Message TalkTalk

on ‎18-07-2025 11:41 AM

Message 25 of 27

Yes I am

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Philile-TT
Support Team
Staff
Private Message

on ‎18-07-2025 11:40 AM

Message 26 of 27

Hi there @Judithw62 thank you for bringing this into our attention. Kindly accept my sincere apologies for the inconvenience caused to you and yours due to this. I will assist you with diagnostics, are you currently at home where the TalkTalk services are installed? 

Phili
0 Likes
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