STILL NO WORKING LANDINE

[hanospalk]

Hi

We ve had no working landline since moving. Our go live date was the 2nd December Internet came back not to many issues...  home phone is dead. We had an engineer out today and he's found no issues in the property but rewired and replaced the main socket anyway. As he can't find any issues he said we should ask whether we've been put on VOIP? because if this is the case we have the wrong router. 

Many Thanks 

[Michelle-TalkTalk]

Hello,

Do you have Future Fibre/FTTP with an ONT box installed?

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Gliwmaeden2]

Please complete your community forum profile details for TT staff to identify your account, @hanospalk.

Go via your avatar/name; settings; Personal information. Add your account number. If you have a phone number however, it should be showing in My Account. SAVE CHANGES.