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Accessibility - Motor

We want to help TalkTalk customers with disabilities get the most out of all our services. We provide the following support for customers with a motor impairment:


Free Directory Enquiries

We provide free directory enquiries for customers who are unable to use a printed directory and also able to provide connection to the requested number.

You can apply for the Free 195 Directory Enquiries by calling 0800 587 0195 (between 09:00 - 16:00 Monday to Friday).

Once registered, you'll be given a PIN number and can start to use the 195 service. The 195 team are dedicated to support those with accessibility requirements. The service also offers a connect service which will connect you to the required number.


Priority Fault Repair

This is a free service for customers who rely on their TalkTalk services for health and mobility reasons. If you're eligible, you'll get priority when you report a fault to us. The service is only available to you if your household includes someone at risk, or you have accessibility requirements such as:

  • Home Renal Dialysis Machine
  • Home Peritoneal Dialysis Machine
  • Artificial Ventilator
  • Unable to leave the house unaided due to chronic long-term illness or disability

To apply for this service contact us. Also note that unfortunately, we’re unable to offer this service if:

  • Your line is supplied by another service provider
  • You live in warden-controlled, residential nursing, care home or similar type of property
  • The service doesn't cover alarm monitoring stations, control rooms or other types of alarm lines or installations

Need this article in another format?

We're also able to provide a copy of this article in other formats such as large print, braille or audio, you can request this by contacting us


Need to speak to us?

Got a problem with your TalkTalk service or want to discuss our accessibility features, click the below button to speak with our support team.

Get in touch