Showing results for 
Show  only  | Search instead for 
Did you mean: 

Welcome to our blog

Check out the latest on everything from staying safe online to getting the best from your service.

About the new privacy laws

The General Data Protection Regulation or GDPR for short is a new, Europe-wide law that replaces the Data Protection Act 1998 in the UK. It is part of the wider package of reform to the privacy landscape that includes the forthcoming Data Protection Act. GDPR sets out requirements for how organisations will need to handle personal data from 25 May 2018 onwards and enhances individuals rights. GDPR will be in force until it's replaced by the new Data Protection Act. 


What about the new Data Protection Act  

Once it becomes law, the new Data Protection Act will replace GDPR and will add to and supplement what GDPR implemented.


What does all this mean for you?

You’ll have increased rights over, and access to, the information that companies hold about you, including:

  • Right to access - A right to access personal data that a company holds about you;
  • Right to be forgotten - In certain circumstances, a right to request that your personal data be erased from a company’s business
  • Right to rectification - A right to have personal data that a company holds about you corrected;
  • Right to withdraw consent - Where you have consented to specific uses of your personal data, for instance with your marketing preferences, a right to withdraw your consent at any time;
  • Right to object to or restrict processing - In certain circumstances, a right to object to or request the restriction of a company’s processing of your personal data
  • Right to data portability – A right to receive certain personal data held about you by a company in a machine-readable format.

You may exercise these rights, free-of-charge and generally companies must fulfil your request within on month. For more information, checkout our guide Accessing information we hold about you


Good news for TalkTalk customers

These changes provide an opportunity for you to update your profile in My Account. Here, you can update your preferences so that we can keep you informed about the things that really matter to you. Stuff like staying safe online, avoiding scams, plus our latest offers and products. It won't take long. You can even choose how often you want to hear from us.


Our promise to you

* Privacy - Your details will not be given to third parties for their marketing

* Security - Your data will continue to be protected

* Choice - You set your preferences for how we get in touch

* Tailored - You tell us about what you want to hear about


Remember it's easy to set your preferences in My Account to tell us what you want to read about. Not registered? Don't worry - you just need your account number and TalkTalk phone number. If you've forgotten your details, we'll help with that too, just chat with a member of the team.


about StephenF

Hey everyone, I'm your community manager and resident lego fanboy and not to mention a massive foodie :) I'm here to help keep the community ticking over each day and support our great members.

Read more of my blog posts

More like this