We’re aware that some of our customers are having problems with their service. Your Wi-Fi Hub may experience a loss of connection while the white light remains on. We're sorry for the inconvenience this is causing, the team continue to work on a resolution and testing is currently taking place on a potential fix. Please check back here for updates.
Update 11:30AM December 20th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs. We will continue to update this post as this solution is applied to all affected customers.
