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Planned website maintenance - Sunday 19th January

We'll be updating some of our websites between the following times: Start time - Sunday 19th January 00:01 AMEnd time - Sunday 19th January 06:30 AM Whilst we're completing the updates, the following services will be affected: TalkTalk Shop My Accoun...

Mikem by Support Team
  • 36 Views
  • 0 replies
  • 0 like

Loss of service in Preston

We're aware that some customers in the Preston area are currently experiencing a loss of service. We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working to restore service as a priority.

Mikem by Support Team
  • 39 Views
  • 0 replies
  • 0 like

Loss of service in York

We’re aware that some of our customers are having problems with their service, we are sorry. This is due to an issue on the network in this area. Our team are working hard to get things back up and running, please check back here for updates.

AndyPe by Content Team
  • 38 Views
  • 0 replies
  • 0 like

Planned website maintenance on 9th January 2025

We'll be updating some of our websites on Thursday 9th January 2025 Start time - 04:00 AMEnd time - 08:00 AM Whilst we're completing the updates, the following services will be affected: My Account My Connection My TalkTalk App TalkTalk Shop What's t...

simonb by Content Team
  • 75 Views
  • 0 replies
  • 2 like

Loss of service in the North West

We're aware that some customers across the North West are currently experiencing a loss of service. Latest update: 3:52pm 5th January 2025 Engineers are investigating a power outage that’s caused the loss of connection and are currently rerouting ser...

Mikem by Support Team
  • 58 Views
  • 0 replies
  • 0 like

Loss of service in York

We're aware that some customers in the York area were experiencing a loss of service. Latest update: 3:24pm 31st December 2024 Field engineers have resolved the issue and restored all services. We'd like to apologise for any inconvenience caused duri...

Mikem by Support Team
  • 94 Views
  • 0 replies
  • 0 like

Internet connection issues

We’re aware that some of our customers are having problems with their service. Your Wi-Fi Hub may experience a loss of connection while the white light remains on. We're sorry for the inconvenience this is causing, the team continue to work on a reso...

AndyPe by Content Team
  • 150 Views
  • 0 replies
  • 0 like

Planned website maintenance - 15th December 2024

We'll be updating some of our websites between the following times: Start time - Sunday 15th December 00:01 AMEnd time - Sunday 15th December 07:00 AM Whilst we're completing the updates, the following services will be affected: TalkTalk Shop My Acco...

Mikem by Support Team
  • 63 Views
  • 0 replies
  • 0 like

Storm Darragh - UK Outages

Openreach declared an MBORC (matters beyond our reasonable control) for several parts of the UK due to the impacts seen from Storm Darragh. As a result of the above, widespread storm damage to the Openreach network has occurred due to the extreme hig...

Mikem by Support Team
  • 103 Views
  • 0 replies
  • 2 like

Planned website maintenance - 10th December 2024

We'll be updating some of our websites between the following times: Start time - Tuesday 10th December 00:01 AMEnd time - Tuesday 10th December 03:00 AM Whilst we're completing the updates, the following services will be affected: TalkTalk Shop My Ac...

Mikem by Support Team
  • 70 Views
  • 0 replies
  • 0 like
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