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Due to an outage at one of our main contact centres, you may encounter a delay in getting through to us. Our online self-serve options remain available. We apologise for any inconvenience and appreciate your patience.Please remember our help site may...
We’re currently aware of a Serious Incident affecting the Chesterfield exchange area. The issue is due to a hardware failure on the CP leaf, impacting FTTP services. Some customers connected to the Chesterfield exchange are experiencing a loss of voi...
Repair work to implement a permanent fix is now complete. The cable was fully repaired around 19:30 on Wednesday 29 October 2025, and the majority of end customers’ services have been restored. If any service issues are still being experienced, pleas...
Update 13:45: Some websites are becoming available again as AWS engineers resolve this issue. We're aware that some websites may be unavailable to users. Some banking, gaming, and social media websites may be impacted. The issue is due to an outage w...
Update Tuesday 9am: Openreach engineers have restored power to the exchange, which has brought services back online for the majority of customers. They are continuing to work on resolving the issue fully and restoring service to all affected customer...
We'll be updating some of our websites on Start time - Monday 20th 00:00 AMEnd time - Monday 20th 08:00 AM Whilst we're completing the updates, the following services will be affected: My Account My Connection My TalkTalk App TalkTalk Shop What's the...
We'll be updating some of our websites on Start time - Sunday 19th 00:01 AMEnd time - Sunday 19th 09:00 AM Whilst we're completing the updates, the following services will be affected: My Account My Connection My TalkTalk App TalkTalk Shop What's the...
We're aware that customers connected to the Vodafone network are currently experiencing issues with 4G and 5G services which is impacting their mobile data service along with the making and receiving of calls. If you're not on the Vodafone network yo...
Update 11:45am: This issue is being worked on by Openreach engineers who have identified a power fault in the Rhyl ATE. We'll continue to provide further updates as we receive them. We're aware that customers connected in the following areas are curr...
We're aware that some customer may be experiencing issues accessing their webmail service. Issues include slow login (latency) or failure to load once logged in. We're investigating this with the email service provider and will keep you updated as th...
Update Wednesday 3pm: Openreach have confirmed work is progressing well to restore services levels to pre-storm levels for repair activities. Due to the recent severe weather caused by Storm Amy, Openreach has declared MBORC (Matters Beyond Our Reaso...
We’re aware some customers may experience some issues when trying to access webmail. We’re sorry for any inconvenience caused. Our engineers are investigating this issue.
Update Monday 27th October 9am: The loss of service is due to damage to a subsea cable. This damage is currently affecting broadband services in the area. Telephone services are not impacted. Openreach has confirmed that the damaged cable is located ...
Due to an outage at one of our main contact centres, there may be a delay in reaching us.Our online self-serve options remain available. If you're calling about an urgent matter, please continue to hold. We apologise for any inconvenience and appreci...
We are currently having issues with some of our systems at the moment, as such when you speak to one of our team they may not be able to help you at this time and they may have to ask you to contact us later. We will have everything back up & running...
We'll be updating some of our websites between 24th September and 25th September Start time - 09:45 PMEnd time - 08:00 AM Whilst we're completing the updates, the following services will be affected: My Account My Connection What's the update for? Th...
We're aware that you may encounter a delay when getting in touch with our teams. We're really sorry for any inconvenience this may cause. In the meantime, you can use My Account, to view and pay your bill or check for any updates to your account. You...
Latest update 10am: Openreach engineers are working on the issue to resolve this issue and restore service as soon as possible. We're aware that customers connected in the Devon area are currently experiencing a loss of service. We'd like to apologis...
We are currently having issues with some of our systems at the moment, as such when you speak to one of our team they may not be able to help you at this time and they may have to ask you to contact us later. We will have everything back up & running...
Latest Update 2pm: Engineers are continuing to work to restore service as soon as possible. We're aware that customers connected to the Wath Upon Dearne exchange are currently experiencing a loss of service. We'd like to apologise for any inconvenien...
We're aware that customers connected to the following exchanges are currently experiencing a loss of service; Appleby Dewsbury We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working to resto...
We're aware that customers connected to the following areas are currently experiencing a loss of service; North Downs South Downs We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working to re...
Latest Update 12th August 2025: Work is still ongoing to restore service. Openreach engineers are working to restore service as safely and quickly as possible. Following the recent severe weather in Scotland caused by Storm Floris, the Openreach netw...
On Monday 4th August 2025 large parts of Scotland, northern England and Northern Ireland were hit by Storm Floris bringing strong winds and heavy rain. This adverse weather has caused widespread power outages and travel disruption to those impacted a...
We are currently having issues with some of our systems at the moment, as such when you speak to one of our team they may not be able to help you at this time and they may have to ask you to contact us later. We will have everything back up & running...