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Update 3:30pm: Engineers are continuing their work to bring back service as quickly as possible. Thanks for your patience. We're aware that customers connected to the Braintree exchange are currently experiencing a loss of service. We'd like to apolo...
We're aware that customers connected in the Sunderland area are currently experiencing a loss of service. We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working to restore service as a prior...
Update 4:30pm We’re having one or two problems with some of our systems right now. Our agents would love to help, but they’re having issues, too. If you’re a Telecare customer or reliant on your home phone, and it’s urgent, please call 0345 172 008. ...
We are currently having issues with some of our systems at the moment, as such when you speak to one of our team they may not be able to help you at this time and they may have to ask you to contact us later. You may also experience some issues using...
We're aware that customers connected to the Bridlington exchange are currently experiencing a loss of service. We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working to restore service as a ...
We're aware that customers connected to multiple exchanges are currently experiencing a loss of service. We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working to restore service as a priori...
We're aware that customers may experience a slight delay when contacting some of our teams via Live Chat, we'd like to apologise for any inconvenience this may cause. In the meantime, you can use My Account, to view and pay your bill or check for any...
We're aware that customers connected to the St Helens exchange are currently experiencing a loss of service. We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working to restore service as a pr...
We're aware that customers connected in the Leith area are currently experiencing a loss of service. We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working to restore service as a priority.
Latest update 2pm: We are currently having issues with some of our systems at the moment, as such when you speak to one of our team they may not be able to help you at this time and they may have to ask you to contact us later. We will have everythin...
We'll be updating some of our websites on 7th January Start time - 00:00 AMEnd time - 07:00 AM Whilst we're completing the updates, the following services will be affected: My Account My Connection My TalkTalk App TalkTalk Shop What's the update for?...
We're aware that customers connected in the North Downs area are currently experiencing a loss of service. We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working to restore service as a prio...
We’re aware that some customers are currently unable to make or receive calls. Our engineers are investigating this as a priority, and we’ll provide further updates as soon as possible. We apologise for any inconvenience this may cause and appreciate...
We'll be updating some of our websites on 12th December Start time - 03:00 AMEnd time - 07:00 AM Whilst we're completing the updates, the following services will be affected: My Account My Connection My TalkTalk App TalkTalk Shop What's the update fo...
We're aware that customers connected to the following exchanges are currently experiencing a loss of service; Hunstanton Dersingham Heacham We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are wor...
We're aware of an issue when our teams are trying to book engineer appointments for you. You may also see this issue when trying to book or reschedule appointments yourself in MyAccount. We really appreciate your patience as our teams are work to res...
We're aware that customers connected in the Wirral area are currently experiencing a loss of service. We're aware of the following exchanges being impacted: ARROWEBROOK (LVARR). BROMBOROUGH (LVBRO) CLAUGHTON (LVCLA) ELLESMERE PORT (LVELL) ROCK FERRY ...
We're aware that you may experience a delay when trying to contact our tech support teams. We're really sorry for any delay getting through to us or issue that you're experiencing with your service. If you're able to you can check your connection for...
We're aware that customers may have issues accessing some websites. This is due to an outage with Cloudflare who host these websites. This isn't a TalkTalk issue. We'll post more updates as these become available from Cloudflare.
Due to an outage at one of our main contact centres, you may experience a delay speaking with us. Our online self-serve options remain available. If you're calling about an urgent matter, please continue to hold. Please remember our help site may ans...
Update 25th November: Due to the storm Openreach have declared a MBORC (matters beyond our reasonable control) for repair and provisioning appointments. Several areas have been removed from MBORC list declared by Openreach. We've listed the areas sti...
Due to an outage at one of our main contact centres, you may encounter a delay in getting through to us. Our online self-serve options remain available. We apologise for any inconvenience and appreciate your patience.Please remember our help site may...
We’re currently aware of a Serious Incident affecting the Chesterfield exchange area. The issue is due to a hardware failure on the CP leaf, impacting FTTP services. Some customers connected to the Chesterfield exchange are experiencing a loss of voi...
Repair work to implement a permanent fix is now complete. The cable was fully repaired around 19:30 on Wednesday 29 October 2025, and the majority of end customers’ services have been restored. If any service issues are still being experienced, pleas...
Update 13:45: Some websites are becoming available again as AWS engineers resolve this issue. We're aware that some websites may be unavailable to users. Some banking, gaming, and social media websites may be impacted. The issue is due to an outage w...