Latest update 2pm:
We are currently having issues with some of our systems at the moment, as such when you speak to one of our team they may not be able to help you at this time and they may have to ask you to contact us later. We will have everything back up & running as soon as possible.
You may also have issues accessing My Account, we'd like to apologise for any inconvenience this may cause. There's no need to contact us as we're aware of this and we will provides updates right here. Our team is investigating this as a priority and hope to restore service as soon as possible.