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Loss of service in Bermondsey

We're aware that some customer connected to the Bermondsey exchange in South London may be having problems with their Broadband and TV service.Our engineers are working to restore service as quickly as possible.

My Account password reset issue

We're aware that some customers are having issues when requesting a password reset via SMS. We apologise for the inconvenience that this may cause. Whilst we look into this, there is an alternative option as follows; * You can use email reset option....

simonb by • Content Team
  • 781 Views
  • 0 replies
  • 0 like

Resolved - TalkTalk email is currently unavailable

Latest update - this issue is now resolved and you'll be able to access your email account as normal. We're aware that customers with TalkTalk, Tiscali and AOL email accounts are currently unable to access their emails via TalkTalk Webmail or email c...

Taylerw by • Enlightened One
  • 403 Views
  • 0 replies
  • 0 like

Planned website maintenance

We'll be updating our website on 24 May from 10pm to 8am on the 25 May. Whilst we're working on this, the following services will be unavailable: * My Account (mobile) What's the update for?These routine updates allow us to make multiple improvements...

simonb by • Content Team
  • 186 Views
  • 0 replies
  • 0 like

Planned maintenance in the London area

Following on from the cable damage caused by engineering works on the Virgin Media fibre network last week in the London area, we're performing some essential maintenance. To minimise the impact to our customers the work will commence around 00:05 an...

StephenF by • Community Manager
  • 187 Views
  • 0 replies
  • 0 like

Planned website maintenance

We'll be updating our website on 23 May from 22:00 to 08:00 on the 24 May. Whilst we're working on this, the following services will be unavailable: * My Account * TalkTalk Shop * My TalkTalk App and Talk2Go App What's the update for? These routine u...

simonb by • Content Team
  • 187 Views
  • 0 replies
  • 0 like
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