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We're aware that customers connected to the following exchanges are currently experiencing a loss of service; Perth St. Helens Kettering Durham Bridgend We'd like to apologise for any inconvenience caused during this time and assure you that our engi...
Unable to dial 999? British Telecom (BT) have reported an issue with a system which handles 999 calls. As a result people across the UK and all service providers are unable to call 999. Whilst they are working to restore service ASAP, their advice, s...
We’re aware that WhatsApp are currently experiencing issues with their network and customers in the UK are struggling to send and receive messages. Whilst this isn’t a TalkTalk outage, we know many of our customers use WhatsApp and wanted to make you...
Royal Mail are due to take industrial action on Thursday 8th and Friday 9th September. During these times there may be delays in equipment being delivered. If you have been provided with a Royal Mail tracking number, then you will be able to track yo...
We're aware that some customers who have recently signed up for a NOW Membership have not received an activation email. There's no need to contact us about this delay, the activation email will be sent once this issue is resolved.
Unable to watch Sky channels? To recover these channels on your TalkTalk TV, you’ll need to complete a software update, check out Updating your TV box for steps to complete.
We're aware that some customers are unable to access the availability checker, we'd like to apologise for any inconvenience this may cause. Our team is investigating this as a priority and hope to restore service as soon as possible. Latest update: 4...
We're aware customers using Tiscali and Pipex domains were unable to send and receive emails. Latest update: 7:22pm 23rd June 2022 This issue has now been resolved and the service has been fully restored. We'd like to apologise for any inconvenience ...
We’re aware that some customers are currently experiencing connectivity issues with Amazon products such as Alexa, Ring, Amazon video & Amazon web services. We’d like to assure you that we’re investigating the issue as a priority.
Possible delays answering your queries: You may experience a delay whilst waiting to be connected to a member of our support team. Don’t forget you can find most of the answers to your questions online in our Help Site and test your connection 24/7 i...
We're aware some customers using Tiscali domains can currently receive but unable to send emails. This is generating TT420 sender domain invalid errors for impacted customers. Latest update: 5:38pm 31st March 2022 This issue has now been resolved and...
We're aware that some customers are currently unable to access My Account. We'd like to apologise for any inconvenience this may cause. Latest update: 10:01pm 31st March 2022 This issue has now been resolved and the service has been fully restored. W...
We're aware that customers connected to the Parsons green exchange are currently experiencing a loss of service. Latest update: 4:12pm 27th January 2022 Openreach engineers are on-site and working on this outage. Due to the severity of the issue, rep...
We're aware that some customers in East Scotland are currently experiencing a loss of service. Latest update: 7:28pm 25th January 2022 Openreach engineers are on-site and following an investigation have identified a fibre break. Fibre jointer enginee...
We're aware that customers connected to multiple exchanges in the South Downs area are currently experiencing a total loss of service due to a damaged fibre cable. Exchanges affected are: Fareham Stubbington Titchfield Wickham Latest update: 9:55am 1...
We're aware some TalkTalk Webmail users are currently unable to send emails. Some customers are currently seeing the error message 'Message could not be sent to the following recipients:' when sending an email. Latest update: 8:41am 16th December 202...
We're aware that customers connected to the Milton Keynes exchange are currently experiencing a loss of service. We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working to restore service as ...
We're aware that customers are currently experiencing issues making telephone calls off the network. We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working to restore service as a priority. ...
We're aware that customers connected to the Stoke City exchange are currently experiencing authentication issues with their broadband service. We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are ...
We're aware that customers connected to the Wrexham and Wrexham North exchanges were experiencing a loss of service. Latest update: 1:27pm 5th November 2021 This issue has now been resolved and the service has been fully restored. We'd like to apolog...
We're aware that some customers in Westminster and London South are currently experiencing a loss of service. Latest update: 3:30pm 6th November 2021 Virgin Media have confirmed that service has been fully restored. We'd like to apologise for any inc...
We're aware that some customers in East Scotland are currently experiencing a loss of service. Latest update: 8:08pm 11th October 2021 This issue has now been resolved and the service has been fully restored. We'd like to apologise for any inconvenie...
We're aware that some customers are currently experiencing an issue accessing our MyAccount website. We'd like to apologise for any inconvenience caused and ask that you try again later. Latest Update - 5:15 pm - Service has been restored.
We're aware that customers connected to the Plymouth exchange are currently experiencing a loss of service. We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working to restore service as a pri...
We're aware that some customers in the Pudsey area were experiencing a loss of service while Openreach carry out planned maintenance at the exchange. Latest update: 8:09am 10th August 2021 This issue has now been resolved and the service has been ful...