Update Tuesday 9am: Openreach engineers have restored power to the exchange, which has brought services back online for the majority of customers. They are continuing to work on resolving the issue fully and restoring service to all affected customers.
We're aware that customers connected to the Hartlepool exchange are currently experiencing a loss of service.
We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working to restore service as a priority.
