Update 11:45am: This issue is being worked on by Openreach engineers who have identified a power fault in the Rhyl ATE. We'll continue to provide further updates as we receive them.
We're aware that customers connected in the following areas are currently experiencing a loss of service;
- Abergele
- Denbigh
- Dyserth
- Prestatyn
- Rhuddlan
- St Asaph
- Rhyl
We'd like to apologise for any inconvenience caused during this time and assure you that Openreach engineers are working to restore service as a priority.