Update 4:30pm
We’re having one or two problems with some of our systems right now. Our agents would love to help, but they’re having issues, too. If you’re a Telecare customer or reliant on your home phone, and it’s urgent, please call 0345 172 008. If not, please bear with us and check back later. We’re also having issues with My Account, so if you’re having trouble logging in, we’re really sorry.
In the meantime, you can use My Connection to diagnose and fix problems with your broadband connection.