Supersafe should check for updates each day. It can take a while for this to happen if you have not had your device on for a while.
What device are you having issues with?
What is the date of the last update you received? You can check this via your dashboard on the device concerned.
Have you tried anything beyond clicking an update now button? Let any update run for half an hour, then check the date of last update.
If you can let us know the above information we can offer more advice.
Thank you.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
