cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Online security

Get answers and information about our security products.

Forum Posts

Don't post Router security issues here

This board is for general security issues, not router-related security questions. For all things like WPA2/WPA3, AES, Encrypted DNS etc please post in the appropriate board from the list below:- Help with your service > Full Fibre Help with your serv...

Scam emails

I am being inundated with emails supposedly from Talk Talk saying my computer security has lapsed and it needs renewing and click on the link.Am I being scammed?

Cannot use Teamviewer anymore

I use TeamViewer for work and up until a few days ago it was working fine. However, now it will no longer connect, it reports an issue with my connection, or says that the connection for this site is not safe. If I use a VPN then I can use Teamviewer...

JDS_85 by First Timer
  • 208 Views
  • 2 replies
  • 0 like

Adult websites are suddenly blocked

I use gambling websites regularly. Everything was working fine for years, but suddenly today I cannot open any gambling website on any device or browser on my network. Gala Bingo, Betfred, Bet365, Betfair, etc. none of these website work all of a sud...

marksamo by Participant
  • 625 Views
  • 4 replies
  • 1 like

Homesafe not working.

I set up homesafe last week to block a category and a couple specific websites. It was working for a few days and now is allowing access to the websites. Nothing has been changed on my end. I need this sorted asap. I’ve tried to turn it off and back ...

amiiegee by Conversation Starter
  • 936 Views
  • 23 replies
  • 0 like

Mobile phone

I have a samsung galazy mobile phone with giffgaff I've had talktalk anti virus on it no problems till now it's froze my phone I need to be able to ring hospital as my mom is in hospital just having end of life care

URL Blocking

We (chilternvoice.fm) are getting listener complains that TT are blocking our radio stream (we are a UK Ofcom licenced FM Radio Station) at https://radio.entertainmenttechnologies.co.uk:8020/chilternvoice.mp3 - does anyone here know how to get TT to ...

simmondp by Conversation Starter
  • 416 Views
  • 4 replies
  • 0 like

Message telling me to turn off homesafe?

So I was looking through my account dashboard and on my security page I get this message. MessageThe only feature on this page still turned on is Scam Protection. When I go to turn it off it warns me not to. So am I meant to turn this off so it doesn...

error_messsages.JPG
Gryphin by Team Player
  • 270 Views
  • 1 replies
  • 0 like

Turn off WiFi

I need help and advice, please.During school days (mondays to fridays) How to switch off the Home Internet or WiFi from my iPhone app, to stop the children issuing the house WiFi after 20:00?

Tortuga by First Timer
  • 364 Views
  • 2 replies
  • 0 like

Technical error when accessing security settings

 Hi TalkTalk community, I was migrated from Shell to TalkTalk a few weeks ago. Have been trying to set up HomeSafe for the past few weeks (from various devices/internet connections) but get this error message when accessing MyAccount security setting...

IMG_4541.jpeg
Anonymous by Not applicable
  • 1468 Views
  • 16 replies
  • 0 like

Resolved! SuperSafe

Why doesn't SuperSafe work on Chromebooks?

Linda991 by First Timer
  • 445 Views
  • 1 replies
  • 0 like

Supersave

My Supersave does not update either automatically or manually

Logging in too acc

get different details,such as someone elses acc num, address and such,and her acc has been disconnected so a dont understand it

Kevano by First Timer
  • 348 Views
  • 1 replies
  • 0 like

Suresafe

HI.Looking at my account details I notice I am paying £6.00 a month for supersafe.However when I look at My Security in my account it is not listed with Homesafe,Kidsafe etc.I have two questions, I have a samsung phone and a google chromebook am I sa...

Supersafe won’t install on family member’s phone

I have Supersafe re-installed on my phone and have added three other devices successfully. One iPhone 13 Pro however will not install. Message comes up saying subscription expired , try again once renewed.Have tried uninstalling/ re-installing, trued...

Sven727 by First Timer
  • 910 Views
  • 5 replies
  • 0 like

Kids safe not working!

I have used kids safe successfully over the last few years checking the various boxes of subjects which I wish to be inaccessible to my children ( such as things as, pornography, weapons, drugs, self harm). I have been able to turn it on and off succ...

Antivirus Scan Issue

I regularly run an antivirus scan on Supersafe but recently it just starts then finishes straight away. The last time a scan was performed was 10/04/24. Is this the latest way the system works or should I be concerned?

Talk Talk - Homework time- needs to have multiple times a day

When will talk talk upgrade Homework time to add specific times at multiple times of the day? I am considering leaving talk talk. Technically given it’s adding to existing feature should be easy to do. Customers have been wanting this for ages come o...

JaneC3 by First Timer
  • 307 Views
  • 0 replies
  • 0 like