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Online security

Get answers and information about our security products.

Forum Posts

Don't post Router security issues here

This board is for general security issues, not router-related security questions. For all things like WPA2/WPA3, AES, Encrypted DNS etc please post in the appropriate board from the list below:- Help with your service > Full Fibre Help with your serv...

Supersafe by F-Secure /Photobox project app

I have downloaded Photobox's app. to creaste a photo album. I am unable to order the album created by the app because a Photobox rep says there is likely to be a firewall issue. He said the app was being prevented a connection to the internet. I cann...

Danomi by Visitor
  • 104 Views
  • 2 replies
  • 0 like

DNS Issues with TalkTalk

Looks like there is a DNS problem (either a real one, or blocking going on) as:d:\>nslookup radio.entertainmenttechnologies.co.uk 8.8.8.8Server: dns.googleAddress: 8.8.8.8Non-authoritative answer:Name: radio.entertainmenttechnologies.co.ukAddress: 79...

simmondp by Conversation Starter
  • 664 Views
  • 22 replies
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Scam emails

I am being inundated with emails supposedly from Talk Talk saying my computer security has lapsed and it needs renewing and click on the link.Am I being scammed?

Cannot use Teamviewer anymore

I use TeamViewer for work and up until a few days ago it was working fine. However, now it will no longer connect, it reports an issue with my connection, or says that the connection for this site is not safe. If I use a VPN then I can use Teamviewer...

JDS_85 by First Timer
  • 271 Views
  • 2 replies
  • 0 like

Adult websites are suddenly blocked

I use gambling websites regularly. Everything was working fine for years, but suddenly today I cannot open any gambling website on any device or browser on my network. Gala Bingo, Betfred, Bet365, Betfair, etc. none of these website work all of a sud...

marksamo by Participant
  • 954 Views
  • 4 replies
  • 1 like

Homesafe not working.

I set up homesafe last week to block a category and a couple specific websites. It was working for a few days and now is allowing access to the websites. Nothing has been changed on my end. I need this sorted asap. I’ve tried to turn it off and back ...

amiiegee by Conversation Starter
  • 1393 Views
  • 23 replies
  • 0 like

Mobile phone

I have a samsung galazy mobile phone with giffgaff I've had talktalk anti virus on it no problems till now it's froze my phone I need to be able to ring hospital as my mom is in hospital just having end of life care

URL Blocking

We (chilternvoice.fm) are getting listener complains that TT are blocking our radio stream (we are a UK Ofcom licenced FM Radio Station) at https://radio.entertainmenttechnologies.co.uk:8020/chilternvoice.mp3 - does anyone here know how to get TT to ...

simmondp by Conversation Starter
  • 478 Views
  • 4 replies
  • 0 like

Message telling me to turn off homesafe?

So I was looking through my account dashboard and on my security page I get this message. MessageThe only feature on this page still turned on is Scam Protection. When I go to turn it off it warns me not to. So am I meant to turn this off so it doesn...

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Gryphin by Team Player
  • 299 Views
  • 1 replies
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Turn off WiFi

I need help and advice, please.During school days (mondays to fridays) How to switch off the Home Internet or WiFi from my iPhone app, to stop the children issuing the house WiFi after 20:00?

Tortuga by First Timer
  • 402 Views
  • 2 replies
  • 0 like

Technical error when accessing security settings

 Hi TalkTalk community, I was migrated from Shell to TalkTalk a few weeks ago. Have been trying to set up HomeSafe for the past few weeks (from various devices/internet connections) but get this error message when accessing MyAccount security setting...

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Anonymous by Not applicable
  • 1609 Views
  • 16 replies
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Resolved! SuperSafe

Why doesn't SuperSafe work on Chromebooks?

Linda991 by First Timer
  • 478 Views
  • 1 replies
  • 0 like

Supersave

My Supersave does not update either automatically or manually

Logging in too acc

get different details,such as someone elses acc num, address and such,and her acc has been disconnected so a dont understand it

Kevano by First Timer
  • 376 Views
  • 1 replies
  • 0 like

Suresafe

HI.Looking at my account details I notice I am paying £6.00 a month for supersafe.However when I look at My Security in my account it is not listed with Homesafe,Kidsafe etc.I have two questions, I have a samsung phone and a google chromebook am I sa...