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Online security

Get answers and information about our security products.

Forum Posts

Don't post Router security issues here

This board is for general security issues, not router-related security questions. For all things like WPA2/WPA3, AES, Encrypted DNS etc please post in the appropriate board from the list below:- Help with your service > Full Fibre Help with your serv...

Mobile phone

I have a samsung galazy mobile phone with giffgaff I've had talktalk anti virus on it no problems till now it's froze my phone I need to be able to ring hospital as my mom is in hospital just having end of life care

URL Blocking

We (chilternvoice.fm) are getting listener complains that TT are blocking our radio stream (we are a UK Ofcom licenced FM Radio Station) at https://radio.entertainmenttechnologies.co.uk:8020/chilternvoice.mp3 - does anyone here know how to get TT to ...

simmondp by Conversation Starter
  • 351 Views
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Message telling me to turn off homesafe?

So I was looking through my account dashboard and on my security page I get this message. MessageThe only feature on this page still turned on is Scam Protection. When I go to turn it off it warns me not to. So am I meant to turn this off so it doesn...

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Gryphin by Team Player
  • 226 Views
  • 1 replies
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Turn off WiFi

I need help and advice, please.During school days (mondays to fridays) How to switch off the Home Internet or WiFi from my iPhone app, to stop the children issuing the house WiFi after 20:00?

Tortuga by First Timer
  • 304 Views
  • 2 replies
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Technical error when accessing security settings

 Hi TalkTalk community, I was migrated from Shell to TalkTalk a few weeks ago. Have been trying to set up HomeSafe for the past few weeks (from various devices/internet connections) but get this error message when accessing MyAccount security setting...

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Anonymous by Not applicable
  • 1212 Views
  • 16 replies
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Resolved! SuperSafe

Why doesn't SuperSafe work on Chromebooks?

Linda991 by First Timer
  • 397 Views
  • 1 replies
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Supersave

My Supersave does not update either automatically or manually

Logging in too acc

get different details,such as someone elses acc num, address and such,and her acc has been disconnected so a dont understand it

Kevano by First Timer
  • 308 Views
  • 1 replies
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Suresafe

HI.Looking at my account details I notice I am paying £6.00 a month for supersafe.However when I look at My Security in my account it is not listed with Homesafe,Kidsafe etc.I have two questions, I have a samsung phone and a google chromebook am I sa...

Supersafe won’t install on family member’s phone

I have Supersafe re-installed on my phone and have added three other devices successfully. One iPhone 13 Pro however will not install. Message comes up saying subscription expired , try again once renewed.Have tried uninstalling/ re-installing, trued...

Sven727 by First Timer
  • 821 Views
  • 5 replies
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Kids safe not working!

I have used kids safe successfully over the last few years checking the various boxes of subjects which I wish to be inaccessible to my children ( such as things as, pornography, weapons, drugs, self harm). I have been able to turn it on and off succ...

Antivirus Scan Issue

I regularly run an antivirus scan on Supersafe but recently it just starts then finishes straight away. The last time a scan was performed was 10/04/24. Is this the latest way the system works or should I be concerned?

Talk Talk - Homework time- needs to have multiple times a day

When will talk talk upgrade Homework time to add specific times at multiple times of the day? I am considering leaving talk talk. Technically given it’s adding to existing feature should be easy to do. Customers have been wanting this for ages come o...

JaneC3 by First Timer
  • 275 Views
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Scam Protection & Security settings

I am not able to get into my security and change settings, it now just keeps going round trying to sell me SuperSafe and telling me to download the Eero App to manage security. I have downloaded the App and it still wont allow me to make security cha...

KJC2561 by First Timer
  • 971 Views
  • 5 replies
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supersafe reinstall after tablet reset to factory settings

hello there ! I have encountered this problem before some while ago when resetting the laptop to factory settings the last time and ended up having to involve you guys to help me out , you should be able to download from your account but the dashboar...

Homesafe on mobiles

Helloi I have set up Homesafe and it successfully blocks adult sites on our laptops but it is not blocking sites when using a mobile (on the house wifi). Any idea what I’m doing wrong? Thanks 

Nothings easy on Talktalk

I've bought super safe today, only to have it suspended immediately,? Due to payment, but checked my account details which are correct. Waiting for f secure email to arrive with password. Spent a great deal of time going around in circles, several ti...

MaSTT by First Timer
  • 492 Views
  • 1 replies
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First call received….

Recently re-signed to TT broadband.Just wondering if receiving first attempted scam telephone call since, has anything to do with this?Not in, so answerphone activated.Still have Callsafe protection so caller hung up without speaking.Checked number 0...