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Online security

Get answers and information about our security products.

Forum Posts

Don't post Router security issues here

This board is for general security issues, not router-related security questions. For all things like WPA2/WPA3, AES, Encrypted DNS etc please post in the appropriate board from the list below:- Help with your service > Full Fibre Help with your serv...

WiFi device unsupported for security or software updates.

I have just received an email which states that you contacted me recently to advise that my WiFi device was now unsupported and would not receive further security or software updates. The email also states that I have the option to purchase a new dev...

Pop Up ?

I'm thinking I know the answer to this but want to confirm.When I log into a particular website, Community Based, the page is replaced by a 'TalkTalk' page offering a 'customer survey' and a draw.Would I be correct in thinking this is a scam ?

Theshed by Conversation Starter
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Phishing scam

I received an email from TalkTalk this week advising about the new dashboard layout and taking more control of my account. I clicked on my saved shortcut in safari to sign into my account but got an error message. So I tried the link on the mail and ...

Durian1 by Popular Poster
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Supersafe keeps wanting me to restart my PC

For the last few days SuperSafe keeps asking me to restart my PC as it has encountered a problem. However, restarting sometimes gets rid of the message, but it soon reappears. I know others have the same problem, but no solution has been posted. Coul...

GaynorB5 by First Timer
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TalkTalksupersafe

I am continually receiving the following message:Talktalk Supersafe has faced an error and a device restart is required for protection to work We apologize for the inconvenience.Despite numerous restarts it keeps reappearing?

Clansman by Chatterbox
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Possible Scam

I have tried to contact TalkTalk to complain about a hike in their monthly charges ... easier to call the Pope ! then I get a text purportedly from TalkTalk (Grace) .... I stupidly gave name , address and email . She eventually offered a monthly disc...

Router

Hello. I recieved an email from talktalk saying my router is outdated and doesn't get the latest updates anymore.Should i call and ask for a new one or it's not that important? Thanks for any reply. Francis

Franna53 by Chatterbox
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Eero security

I am experiencing occasional issues being able to access certain web sites now I am using Eero. One recently where I am unable to pay an invoice and I cannot find a way round it. I have “allowed” the site but it’s still not allowing it. Whilst I appr...

Solved a puzzle.

My OH started complaining that TT Supersafe was coming in her face prompting her to activate Safe Browsing for the Chrome Browser which she uses all the time, and for which Safe Browsing was already activated. See the attached screenshot. I checked t...

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Logging into the router

When checking which version of Hub2 firmware I currently have, the address for logging into the router has a black triangle flag:   The message indicates it is less risky at home, but the general implication is that it's not secure. I am trying to us...

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Message headed & stating - Final Warning.

On opening the heading is EMAIL CLOSURE@ 2025 and it talks about "....disconnection from all services..." if ignored. Then - ACCESS NEW TERMS HERE, which if clicked on reveals a website called Seesaw and a blurry TAL;KTALK FOR EVERYONE message and Cl...

Mjs21 by First Timer
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download alert message

I keep getting a message that security download is out of date , when I press the download now nothing happens , my last successful was in january .

mrgrundy by First Timer
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Phishing scam email help

Hi ya I replied to this email because I thought it was someone I know. I have not given them any details and have not replied to the latest reply from them. Should I change my password to the TT account and what else should I do as it was on my phone...

Pash02 by Enlightened One
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Scam email?

I have received the email below from ***@talktalk.net. Is it genuine or a scam? T A L K T A L KImportant message for you!Starting from Today, customers who have not yet upgraded their Email account will no longer be able to access their email address...

NAHop by First Timer
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Security issues

Hi when I log onto my Wi-Fi with my phone it says that my account has weak security what is the issue with this please

Warbs by First Timer
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Resolved! Phishing email from TalkTalk?

I received an email last Friday (20th Dec) seeming to come from TalkTalk saying: TallkTalk For Everyone We are disconnecting your old version of our Mailbox email accounts as of December, 22nd 2024. You are required to re-login below and confirm your...

WRDJ78 by First Timer
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Resolved! Email Hacked

Hi everybody,I wonder if Ady can get in touch - I composed a long and detailed message about what happened re. my account and at the end I couldn't send it directly because it failed authentication for ticket mismatch.In a nutshell, somebody recently...

Bob747 by First Timer
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Talk Talk One Time Code and Experience Email

Yesterday I had two 'One Time Code' SMS messages arrive from TalkTalk, but I was not contacting support about anything. Today I've had an email asking about my customer experience with the support team. I'm concerned someone has been interferring wit...

kevocl by Popular Poster
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suspected spam

i keep receiving e mails from Notify my TalkTalk when i hover over that address XXXXX XXXX shows asking me to click a link to verify my details. I suspect this is spam is that correct. Edited to avoid any customers clicking on a dodgy address.

dksmithuk by Popular Poster
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Resolved! Insecure Router Login Page (SAGEMCOM Black)

TalkTalk needs to sort this out I was on the phone for over 2hrs and they could do nothing to help me, was like talking to a brick wall. In the end I had to just log into it and carry out what I needed to do (change: wifi password, router login passw...

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TalkTalk Security Message

I am finding that quite regularly when I access Microsoft Onenote on my W11 Laptop to sort out a saved email I get a security message from TalkTalk pop up stating ' Malicious Content Detected' I have looked at the linked notes but do not understand w...

Giraffe by Wise Owl
  • 1629 Views
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