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Want to know more about our security products making us the UK’s safest broadband connection? Why not ask the community.
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Forum Posts

Super safe boost on us, or is it!

Hi, I'm looking to renew my fibre35 and note that super safe boost is now included where I'm currently paying £4 a month for it. When I try to renew the £4 monthly boost cost carries on with no obvious way to get around it. Do I cancel the boost befo...

norbrey by Popular Poster
  • 114 Views
  • 5 replies
  • 0 like

Virus database update

My super safe wants me to update the virus database. Used this for years and always has done it automatically. If I press the “update” button nothing….. no error message…. Spent 2 Hours on phone and chat with TalkTalk agents who have no answer. Any i...

bjm23 by First Timer
  • 344 Views
  • 5 replies
  • 0 like

Is this genuine

Just had a phone call at 8am on my landline purportedly from talk talk saying they have had a report my router has been hacked. Is this a scam call or could it be genuine. I didn’t proceed with the call and was going to contact talktalk but cannot fi...

Janhsmn by Participant
  • 212 Views
  • 3 replies
  • 0 like

I can't log into the F-secure supersafe boost - Please help

Hello, Ive tried to log into the supersafe boost so I can use it but every time I try logging in it does not work and this shows up??.. Ive tried to reset my password a number of times but the same problem just keeps happening and its really frustrat...

Screenshot 2021-04-05 at 17.25.52.png
AnCh1 by First Timer
  • 257 Views
  • 1 replies
  • 0 like