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Online security

Get answers and information about our security products.

Forum Posts

Don't post Router security issues here

This board is for general security issues, not router-related security questions. For all things like WPA2/WPA3, AES, Encrypted DNS etc please post in the appropriate board from the list below:- Help with your service > Full Fibre Help with your serv...

Query Email Scam

I just received an email supposedly from Talk Talk telling me they have temporarily suspended my account due to potential security risk such as a virus or malware. it says they have tried to contact me on several occassions but have not received resp...

Received Email offering me a free Fire Tablet worth £74.99

Hi I received an email on 12th November from Talk Talk, that looks suspect, but also very convincing... The clickable link being the biggest no no to my mind. Hi , surprise! We’re giving you a gift.But don’t thank us, thank you. Massive thanks for ch...

Resolved! Insecure Router Login Page (SAGEMCOM Black)

TalkTalk needs to sort this out I was on the phone for over 2hrs and they could do nothing to help me, was like talking to a brick wall. In the end I had to just log into it and carry out what I needed to do (change: wifi password, router login passw...

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Mobile phone

I have a samsung galazy mobile phone with giffgaff I've had talktalk anti virus on it no problems till now it's froze my phone I need to be able to ring hospital as my mom is in hospital just having end of life care

Antivirus Scan Issue

I regularly run an antivirus scan on Supersafe but recently it just starts then finishes straight away. The last time a scan was performed was 10/04/24. Is this the latest way the system works or should I be concerned?

Virus protection

Hi , as a talk talk customer . Am I protected from viruses ,as I keep getting e- mails telling me my subscription is up and needs renewing ,

SuperSafe and Eero 6 secure

I am really confused regarding the need for SuperSafe Boost when having Eero 6 secure activated. Is Eero 6 secure as good or better than SuperSafe?

Boffee by Conversation Starter
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Super safe boost/F-Secure

This software supplied by Talktalk has detected the following. Maleware.OSX/G .... "Could not trash" When I look at the results page it does not show as present. Imac Desktop.F-secure says I have to talk to Talktalk which on contacting them....they c...

jaybee27 by First Timer
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Security issues

My computer is telling me that the antivirus database and windows defender are out of date and need upgrading. When I click on update nothing happens. My computer is on windows 7,don't know if this is the problem.

GillS4 by First Timer
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Malware Found But Not Dealt with Automatically

Question previously raised regarding FSecure scheduled scan finding Trojan32 but not dealt with. Was advised to download Secured Status malware programme which gave clean bill of health. Not sure what to do next as this was originally flagged up as a...

Online Security

Following a routine scheduled security scan a notification appeared advising that 1 harmful item had been found but FSecure was unable to deal with this. According to the report the item was as follows:-Trojan:W32/Geninflated.B (the file path is list...

Firewall Log Entry

I have a Huawei DG8041W b/band router which to be fair has been well behaved and reliable over the 4yrs or so since installation. I was looking through the various menus and found the following in the Firewall log which looked a bit weird to me as th...

Mark As Spam

I am receiving dozens and dozens of Spam Emails which I send Straight to the "Mark As Spam" box.In the last two weeks, I have received and just deleted 150 of themI keep getting identical Spam Emails into my TalkTalk Mail this "Mark As Spam" box seem...