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Online security

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Security issues

First Timer
Private Message TalkTalk
Message 2 of 2

My computer is telling me that the antivirus database and windows defender are out of date and need upgrading. When I click on update nothing happens. My computer is on windows 7,don't know if this is the problem.


Community Star
Private Message TalkTalk
Message 1 of 2



I'm not sure this is a TalkTalk issue.


Is your anti virus supplied by TalkTalk,i.e the supersafe boost? If so the f-secure removed support in August 2023.


Also Microsoft themselves removed support for windows 7 in January 2020, so it is extremely likely that these issues are caused by the out of date nature of your operating system.


Officially the upgrade from windows 7 to 10 ended in 2016, but a google search shows that it may still be possible, but how reliable these links are i do not know so am not posting any here, nor advocating any.


If you wish to try updating your system, or know someone who may be able to do so, I'd recommend this as you may also be open to hackers and viruses.


As said i don't feel this is a TalkTalk issue, so am offering my opinion as a fellow customer.





Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).