Have you tried resetting the phone?
If not search your model number and reset. You should get instructions.
I have to say this is the first instance I've heard of the program freezing a phone though.
Once reset you could try using it again to see if it is the cause, or uninstall it, but then you do lose features that may be of benefit.
If you can't reset for some reason, you'd be best off seeking advice on the Samsung forum.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
