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Online security

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Forum Posts

Homework Time is really poor

I did set Homework Time from 6pm till 7pm. Fine, it is working.Then my wife came asking me if I can change it the other way round, ie. from 7pm till next day 6pm. Ultimately it means NO homework time between 6pm-7pm. You will get technical error when...

Alex_TT by Team Player
  • 80 Views
  • 3 replies
  • 0 like

My Security

I can log in to my account but My security does not work. When I select it, I get the message below. I have tried the chat, but My security still does not work. Please can someone fix this!!!!! This site can’t be reachedCheck if there is a typo in se...

My security settings are down.

https://service.talktalk.co.ukaccount/security?_gl=1*7yydi0*_ga*MTA2OTg0MTc0OS4xNzExNTczMDM3*_ga_88BDJ58K51*MTcxMTk3MjcyMC40LjEuMTcxMTk3Mjg1OS41OC4wLjA. is down! I cannot set or unset security settings. It says the "site cannot be reached".

fitzyyy by Newbie
  • 178 Views
  • 3 replies
  • 0 like

Kidsafe - enforce safe search in search engines

I'd like to suggest to the engineers at TalkTalk to enforce safe search in other search engines.Right now only Google safe search is enforced, other search engines such as Bing, DuckDuckGo, Yahoo are not. There are no settings available to enable the...

steve-o by First Timer
  • 147 Views
  • 1 replies
  • 0 like

Editing DNS via router to enable YouTube restrictive mode

Hi, I have currently got all YouTube URLs blocked via the Kid Safe options in my account, but I want to allow the children access to restrictive/educational content. I have accessed the router but I'm struggling to find the area where I would enter C...

Security settings page not loading

When I log into ‘My Account’, the ‘My Security’ page comes up with a technical error. I’ve tried this from different browsers, cleared the cache. I spent close to an hour on the phone with TalkTalk Customer Services, first with first line support and...

JohnWes by First Timer
  • 1203 Views
  • 16 replies
  • 1 like

Security settings not loading

Hello, my internet was turning off every Sunday at midnight which caused much confusion (!) but I’ve found out that it’s to do with the homework time security settings - unfortunately when I log in to my account, the security page comes up with a tec...

RetroDan by First Timer
  • 340 Views
  • 3 replies
  • 1 like

Supersafe has lost functionality - content filtering etc

Background:I've been a TalkTalk for what seems like forever - I'm still using my original pipex email.So I've had Supersafe for a good number of years and have over time installed licences on a number of devices including mobile phones. Unless I've l...

DaveB1361 by Popular Poster
  • 304 Views
  • 3 replies
  • 0 like

My Security technical issues

For about two weeks I’ve been getting a message in the My Security section of My Account, saying that we’re experiencing technical issues. I need to remove the child safe features as I have blocked a website that is preventing me from authenticating ...

Security

Hi my kids safe is not working on my wifi i’m a foster carer of a very vulnerable children and this is an absolute necessitymany thanks

Madmarch by First Timer
  • 201 Views
  • 1 replies
  • 0 like

Switch on Kids Safe

Everything in HomeSafe is currently off. I'm trying to enable Kids Safe, but each time I click the On button, I just get the timer for 4/5 seconds before it reverts back to being Off. How do I fix this?

daffy_uk by Popular Poster
  • 317 Views
  • 1 replies
  • 1 like