KIDS Safe settings do not work

[smarkgee_]

1. I have fibre: TalkTalk sent me an eero 6 router which is incompatible, it is not plugged in to my ONT.
2. I have made the online settings to kids safe to stop p*rn being viewed and have enabled a HOMEWORK period
3. I received an email saying the settings were accepted by TALKTALK
4. I checked the settings online and they are correct
5. The KIDSAFE service does not work at all in any respect. My children can still see p*rn. It is UNSAFE.
6. I have turned off the fibre connection for 30 minutes
7. I have cleared caches on all devices (not that it will ever make any difference to an external network setting)
8. I have restarted all devices numerous time.

Please do not post replies asking me to make changes to my PC. this is a network-level problem that TALKTALK need to resolve. It has nothing to do with my devices in my house.

thank you

[Ady-TalkTalk]

I have raised this again for you. Hopefully, we'll hear back this time. 

Ady

[smarkgee_]

NOT RESOLVED

I want kidsafe to work

kidsafe does not work

i did not give you permission to disable kidssafe on my account. I never asked for that

i have turned kidsafe on again

it still does not work

I received an email saying they were enabled but the blocking on your server does not work.

i can access sites like twitch.tv. i do not want to access that site. i want to exclude access

=> my settings are attached in a png, as you can see they are correct <=

I do not want to use an EERO router it conflicts with my home network

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PLEASE NO MORE COMMENTS ON THIS THREAD ABOUT THE EERO ROUTER - i do not use it

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talktalk: you advised there is a bug which stops KIDSSAFE working when your system recognises an EERO router was sent. That is highly doubtful!! please rectify the supposed bug and report on progress

[smarkgee_]

i am not using an eero router

[smarkgee_]

problem not resolved.

you are using the eero router and should make the settings on that

mods: I am not using the eero router i was sent (nor do i want to)

[Monkeyboy1975]

If it helps I just sussed it out 

the content filter options on the eero router are where you I’ve to now setup rules for your children 

make a profile then you can set up what you want to block

a faff but it’s very bad talktalk did not tell people 

[Monkeyboy1975]

Hi 

sorry to message hope you get this, was your problem resolved!?

ive just read your post and realised since having eero6 router my kidsafe is NOT working!!!!

thanks

[Ady-TalkTalk]

Hi smarkgee_, when the system sees you were sent an eero it prevents HomeSafe from working. I've sent this over to a team who are investigating this issue for me. I'll post back once I have heard back from them. 

Ady

[smarkgee_]

I want kidsafe to work

kidsafe does not work

i did not give you permission to disable kidssafe on my account. I never asked for that

i have turned kidsafe on again

it still does not work

I received an email saying they were enabled

but the blocking on your server does not work.

i can access sites like twitch.tv. i do not want to access that site. i want to exclude access

=> my settings are attached in a png, as you can see they are correct <=

[Ady-TalkTalk]

Hi smarkgee_, I've just turned off kidsafe in your account. Are you still unable to access the sites?

Ady