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Online security

Get answers and information about our security products.

Websites being blocked that I think are fine.

PBY5A
First Timer
Private Message TalkTalk

on ‎26-02-2024 12:40 PM

Message 2 of 2

I have been in touch with a couple of companies - one being The Health Lottery in the UK.

In answer to an email question - they tried to send me a response as a website link.

But.... my Computer/Network just blocks the e-mail...

They lottery has suggested that my level of Security is too high!

 

Is this likely to be true - if it is - how do I I change my Security level?

Regards, Howard

 

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1 REPLY 1

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎27-02-2024 07:42 AM

Message 1 of 2

Hi PBY5A, if you go to MyAccount and check security settings to see if Kidsafe is turned on and if it is, is gambling blocked. If it is that's your problem. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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