cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Online security

Get answers and information about our security products.

Is this email from TalkTalk genuine?

JudeC1
First Timer
Private Message TalkTalk
Message 8 of 8

I received an email headed "Notify My TalkTalk- Important update from TalkTalk". Before I put in my details, how do I know this is genuine?

0 Likes
7 REPLIES 7

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 8

Hi JudeC1, never put your details in. We won't ask you to in an email. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Message 2 of 8

@Gliwmaeden2 

OK, thank you.

 

Bill

0 Likes

Message 3 of 8

Do ALL of it, @Billx.

 

Reporting it to Phishing means a wider note is made of the offending sender address.

 

Sending it to Spam should help build up recognition of rogue senders to your specific address.

Gliwmaeden2, a fellow customer.

Message 4 of 8

@Gliwmaeden2 

But TalkTalk will take some action regarding the spam email, if it is moved to 'Spam' folder?

 

Bill

0 Likes

Message 5 of 8

Do both.

 

Also report it here:

 

https://www.ncsc.gov.uk/collection/phishing-scams/report-scam-email

Gliwmaeden2, a fellow customer.

Message 6 of 8

Hi, @Gliwmaeden2 

Is moving a particular email to the 'Spam' folder equivalent to reporting the email as Spam, or should it also be reported to phishing@talktalk ?

 

Thanks,

Bill

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 7 of 8

Don't click on anything, @JudeC1.

 

Report to as phishing, send it to Spam and delete it.

Gliwmaeden2, a fellow customer.
0 Likes