my talk talk super safe security constantly keeps turning its self off.

[lisbeth]

hi, i have had talktalk supersafe on my pc and moblie smart phone for years. 

but lately the supersafe app keeps turning its self off, usually within a few minutes after i have turned it back on. 

i have tried turning the phone on and off, but it still turns its self off.

i dont know what the problem is or why it has suddenly started doing this. I

would be very grateful if someone has any ideas what i can do to solve this problem.

i worry about the security on my phone with this happening. thankyou

[Ady-TalkTalk]

Thanks for letting us know. 

Ady

[lisbeth]

thankyou for the replies. the problem has gone away on its own. but if it happens again i will know what to do

[Ady-TalkTalk]

Hi lisbeth, as fr8ys has said try removing it and reinstalling it. If you do that use the Fsecure removal tool to ensure all entries are removed for a clean installation. 

Ady

[fr8ys]

Have you tried uninstalling the app and then reinstalling it?

Hopefully it will fix it 

Let us know how you get on.